Meavy Way Dental Practice Reviews Summary

Customer Service

Pros:

• "I spoke with Mya and she was extremely helpful and I was very impressed with her ability to make sure that any previous bad experience I had with the practice was quickly resolved and she made me feel very welcome."
• "What an easy dental surgery to go to and get treated by experts, the dental assistant was great and even the receptionists are top quality professionals."
• "I’ve had a really positive experience with this dentist, very efficient and informative."
• "I was pleasantly surprised with how reasonable the prices are, especially compared to other dentists around this area."
• "We recently met Chloe on reception and she was so friendly too."
• "Reception staff very helpful and accommodating."
• "I have always found the reception staff and dentist's to be helpful and kind."
• "Very shocked to find out that my 2 boys dentist was cancelled when it been booked over 6 months ago.... phoned up to find out when was it and got told it cancelled with no warning ad NO PHONE CALL OR LETTER TO SAY IT WAS CANCELLED!!! And have put in full complaint about it and about ur rude reception person!!!!!!"

Cons:

• "The management of this practice is simply abysmal. It is always utter chaos."
• "Most of the staff are generally helpful and polite but to be honest it is total roulette!"
• "Phones and emails are never answered and when you cancel appointments you are then told by the rather rude receptionist that you are no longer eligible for NHS as they have revoked your privileges and you now need to pay becuase you have failed to attend appointments , same appointments that you have actually cancelled!!!"
• "Shocking treatment from the receptionist! Just experienced the blunt, unhelpful reception service that is often described in reviews at this practise."
• "Useless dentist receptionist. Extremely rude receptionist screaming down the phone because SHE cancelled my children's appointments."
• "Very rude, obnoxious manager, and supporting staff, treats nhs patients as second class citizens."
• "After looking at their website the irony is she is the person that handles the complaints. Shes always been rude, all the years I've been going to that surgery, but nothing this bad."
• "The manager rang me which unfortunately was a waste of time."

Pricing and Accessibility

Pros:

• "I’ve been all over the world and been seen by many different dentists and this team is head and shoulders above every Dental Practice that I have been to (cheaper too)"
• "I was also extremely grateful with regards to her empathy towards me."
• "I Have just joined this practice as my old NHS dentist can no longer do NHS treatment and just to see me would charge £99.00!!! I looked around for a while for a dentist as I know non are now taking on NHS."
• "I was very happy with the way I was treated, I was spoken to with respect and not look down on like often happens."
• "I am a very nervous patient, but felt quite relaxed with the dentist as he was very talkative, polite and respectful."
• "I think this practice is the only one that is actually helping people by charging a reasonable amount instead of over the odds."
• "The staff are really friendly and Christina is a great dentist, she's so nice and makes you feel relaxed."
• "I have been going to meavy way dentist now for over 40 yrs, first yrs were nhs, then to private I believe they are very competitive on treatment."

Cons:

• "Refusing to book patients without a deposit. 'Pay half now half when it's done.' Just wanted a filling not a hitman."
• "They never pick up the phone, have no auto attendant message option in an age of answerphone to email, and will charge you for not being able to contact them."
• "The next available date is Monday at 10:30am. I took time off work for this. Just not good enough."
• "Wasn't getting anywhere with the dental access centre so phoned Meavy way dental and despite their website stating they take in emergency appointments even if not registered, they told me they couldn't see me unless I registered and even then it would be weeks."
• "I’ve been shrugged off and ignored by them. Won’t answer the phone after I attempted to get some communication after I’d been told to wait to hear back to know when I would have my next check up."
• "Would give 0 if possible rang up 5 times since last Friday due to a painful tooth ache every time I've rang up I've been told something different.this practice used to be amazing but has gone right done hill."
• "I have NEVER been spoken to with such disrespect by a health practitioner in my life."
• "What a waste of time this practice is. After years with them they are just messing me around."