South Cliff Dental Group, Hamble Reviews Summary

Dentist Quality

Pros:

• "However, the treatment at my recent visit was 1st class."
• "The dentist was caring, patient and great with my children."
• "My dentist has done a brilliant job today!"
• "Fantastic service. Polite and speedy service."
• "I have been trying to leave this practice for ages."
• "At first the dentist kept changing every appointment."
• "Well I have to say, that after the previous shocking experiences I have had with this dental practice, Sheema (the new dentist) and her new team are certainly doing a fantastic job of turning things around."
• "I have had several cancellations."

Cons:

• "I've been very critical as there seems to be no regular dentists."
• "Had nothing but complete negligence from this dentist! Always cancelling appointments!"
• "Sadly this dentist has gone down hill dramatically."
• "Not impressed at all, managed to get an emergency appointment which was great, had an x-ray and was told that I needed a root canal treatment or an extraction but they didn't have a dentist there until the first week in January next year!"
• "I’ve been registered here as an NHS patient for about 11 years."
• "Very poor!! Its been nearly 2 years since our last check up as they have cancelled on us over 4 times!!"
• "Absolutely awful the dentist was rude abrupt and very unhelpful."
• "Signed up with them last Wednesday had an appt Friday."

Customer Service

Pros:

• "The receptionist was polite, friendly and answered all my questions well in detail."
• "The dentist was pleasant, although I’m not convinced they can do a full review in 60 seconds per person."
• "Dentist herself was fab with my very unhelpful 2 year old who wouldn't even open her mouth."
• "Hi All - i would like to say special thanks to from reception till the doctor who spoke to us, so calm & patient to understand our concern though we are from outside country."
• "The receptionist didn’t seem bothered and seemed inconvenienced when talking to her rolling her eyes."
• "I have been trying to leave this practice for ages."
• "My first and last visit."
• "I am utterly disgusted at the service of answering the phone, I’ve called over 60 times today in the space of 7 hours and the phone has rang everytime but not once has anyone answered!"

Cons:

• "AVOID.. So many issues to cover... 1. No-one answers the phone. 2. Email been deactivated. 3. No-one responds to voice mails."
• "I’ve been registered here as an NHS patient for about 11 years."
• "I have been trying to leave this practice for ages."
• "I have had severe toothache for a few days now."
• "I have been trying to book an emergency appointment today."
• "The receptionist didn’t seem bothered and seemed inconvenienced when talking to her rolling her eyes."
• "The receptionists here have always been friendly and helpful."
• "We waited over a year for NHS treatment that they were still advertising when we arrived at the clinic."