Plymouth Dental Centre of Excellence Reviews Summary

Service Quality

Pros:

• "Absolutely outstanding service."
• "Absolute quality reception members and the dental team that treated him were exceptional in their attitude and professionalism."
• "Very welcoming and reassuring hygienist."
• "This dental practice is an amazing place, their work is excellent."
• "The whole team including the receptionists. Hygienist, dental nurses and of course the dentists are so fantastic."
• "Very professional, knowledgeable dentists, who actually get that empathy, teaching and support is part of great service."
• "Can't fault for customer service and services offered."
• "The word dentist to me literally makes me feel ill, but from the 1st phone call to my 1st consultation and my 1st start of treatment I couldn’t of been made to feel so relaxed and comfortable here."

Cons:

• "My wife recently attended this practice. She is elderly and has dementia and was charged £300 for two 40 min sessions with the hygienist. They suggested a further three appointments at a cost of £450. I considered the charges to be excessive."
• "Good service if you can afford it. Not too happy with having to pay in full 3 months in advance in order to secure an appointment."
• "I was told that I would have to wait a year before I got my tooth fixed and that I could wear a mask to cover my mouth so my missing tooth would not be shown to other people and then they wanted me to have 5 cleanings at £150 per session at 2 weeks apart and when I said could not afford that just to deal with it. I would not recommend them to anyone."
• "I was and have been a very nervous patient for years. I had to have intensive treatment, but everyone involved was polite, caring and very reassuring, I cant thank the team enough for putting a smile back on my face."

Professionalism and Expertise

Pros:

• "Absolute quality reception members and the dental team that treated him were exceptional in their attitude and professionalism."
• "The dental team are also welcoming and again they make you feel at ease and they are very informative about whatever procedure you are going to receive."
• "This was never going to be a pleasant experience but it has been made bearable by the knowledge, expertise, explanations and humour of Cameron."
• "A thorough inspection is done by an extremely experienced dentist."
• "Excellent, caring staff. I experienced a totally pain-free filling and the dentist, Chad, showed great consideration that I am anxious about dental work because of an underlying health condition."
• "The dental nurses are very caring before, during, and after treatment."
• "Excellent treatment and really well discussed with dental team with first class service."
• "The team at Plymouth Dental Centre have been amazing always but particularly throughout the past year - they are friendly and professional - the place is always spotless and the whole clinic runs seamlessly."

Cons:

• "Later, I found out the gum had been drilled through both sides which certainly didn't help the healing process. Its now April (nearly 4 months after the extraction!) and my extraction hole is starting to close but only because I ventured to pull out what looked like remnants of tooth together with the bone/collagen/calcium my body had tried to create."
• "My mother was recommended nearly £1000 worth of unnecessary fillings- with a total treatment plan valued at over £2000. It's a good thing she has a dental professional in the family (too far to travel to but able to look at xrays and notes). Unimpressed to say the least, she paid over £200 on the day for a check up and temporary filling. Abuse of patient trust."

Comfort and Care

Pros:

• "The reception staff are extremely welcoming and put you at ease very friendly and extremely helpful."
• "First time I attended I was immediately put at ease after details were taken."
• "This practice has turned me from a nervous patient to someone who is now very comfortable in the dentist chair."
• "As a nervous patient who hadn't visited the dentist for over 5 years, I finally booked here after much soul searching & painful teeth & gums."
• "I can not believe the team here. From a patient that cried and shook every time she came in, to a person who has reached her dream of being able to smile."
• "Very friendly and professional staff who always put me at ease."
• "Terrified and needing emergency treatment I found Plymouth Dental Centre of Excellence. My Appointment was with Chad. By far he is the best Dentist I have ever been to."
• "I am a very nervous person when it comes to dentists but I can not fault the service from here they put me at ease and calm me down I am so pleased I now can smile again the staf are all smiles and so friendly."

Cons:

• "Although going to the dentist is not something I look forward to, what I can say is that they make the experience as good as it can be, they are professional, kind and friendly whilst providing very good dental care."
• "So unless I pay them £200 they will leave you in pain. I believe all the reviews are fake. And I would stay well clear of these robbers. All they won't is your money they don't care about your health."
• "Turned up a bit early- was made to wait outside in pouring rain (in December 2020)."
• "I have been attending this dentist for over 30 years, which must tell you something about what I think about the care that I have received and the staff are very friendly and professional and really do care about their patients."