McDonald's Reviews Summary

Service

Pros:

• "The staff here are brilliant, warm and friendly and work very hard."
• "People very friendly and you have a upstairs and down stairs eating areas they bring your food up for you and as soon as anyone has finished and gone they clear the tables for you."
• "The people who served us and who got the balloons in the colors the children wanted were very kind and jolly."
• "such lovely staff ! there was an item missing from our order through uber eats, and staff were so kind when sorting it out."
• "Brilliant, helpful member of staff 👏 👍 😀."
• "I was served today by the lovely Patrick, I really struggle going into places like McDonald’s due to my mental health but he made the experience amazing."
• "The staff are excellent and do all they can to help us and entertain my toddler whilst there."

Cons:

• "Staff were being a bit rude to each other with their comments in front of customers."
• "Ridiculous service. I stood there for 15 minutes plus whilst 10 works looked and walked past me."
• "Fast food? I had to wait almost an hour for my food, show them my bank account transaction history to prove that I had paid."
• "Puts egg in mcmuffin after explicitly telling them it was an allergy and was refused to be given another without egg."
• "A waitress embarrassed me by requesting me to leave my seat for a lady with kids as I was seated in kids session where I had finished my burger and was relaxing."
• "I had to order two orders because they added cheese to my order even though I’m allergic to cheese."
• "Terrible service, the food that was delivered was completely collapsed."

Cleanliness

Pros:

• "The interior is always clean and tidy."
• "The staff is friendly and the restaurant looks clean."
• "Always busy with people. slick team work in action someone is always cleaning."

Cons:

• "Food let down by dirty, sticky tables and rubbish on the floor."
• "The baby changing toilet was absolutely filthy. Soaking wet floor, dirty sink, dirty toilet and a dirty nappy on top of the unit."
• "Found a seat upstairs on a busy day. Ordered food using the app, table we sat out was dirty, and despite having to orders delivered to the table on neither occasion was the table wiped."
• "One of the downsides of this place is its cleanliness it can be dirty at times."

Facilities

Pros:

• "Also they have the touch-screen kiosks so you can place orders at them when it's busy."
• "Morning to everyone at macdonalds whitefriars. I like coming to macdonalds because you serve pancakes with syrup and the best hash browns in town also your chicken nuggets aren't bad either."
• "It's just a mac donald's like every other, but it has enough space to sit and it is 24 open."
• "Every city needs a McDonald's. Canterbury has two! This one is located in the center of Canterbury."
• "Good layout and plenty of seating if you don't mind going upstairs."

Cons:

• "Also you have delivery drivers taking up sitting areas waiting for orders so couldn't eat inside as not enough sitting space."
• "The kids enjoyed themselves and that was the best of it."
• "Only problem we had was the machine did not give a receipt which was needed for the toilet code to use the facilities."
• "Dont like using the silly self service .. its 5 time slower."
• "Slightly annoying that they dont let you use the toilet without a receipt."
• "Had no availability for seating indoors in the baby/disabled area as was filled with people that didn't need to be seated there."
• "I ordered a meal and it didn’t show up on the screen but took out my money and I didn’t get my food or couldn’t even get my money back because my receipt didn’t come out from the machine."

Food Quality

Pros:

• "Food in this McDonald’s always tastes nice, is usually very busy with tourists and students, people who are employed here are nice too, went out of their way to help me."
• "Great food but I asked for no tomatoes and I was given tomatoes."
• "Obviously this is a McDonald's so is very typical for the brand however it has recently been referred so it is a nice pleasant dining experience food was served quickly and hot."
• "Food was good though !"
• "My Fillet O Fish was spot on."
• "The food was great, and the counter staff remembered to check all that I would need with my order."
• "It was very reasonable priced for what you get, too as always and it is always good quality food, cooked well and tasty."