Kent and Canterbury Hospital Reviews Summary

Staff Attitude and Care

Pros:

• "Ella at the UTC was absolutely amazing!"
• "THE NURSES ARE FANTASTIC THOUGH!!!! SO CARING AND PATIENT."
• "All of the staff were outstanding, patiently talked through the procedures step by step with me helping me to feel at ease."
• "the staff were incredible at calming me down and making me feel safe and cared for throughout the whole experience."
• "Very helpful and compassionate staff went that extra mile to help my father in his distress."
• "the staff, both nurses and doctors were superb."
• "All staff were great and very thoughtful."

Cons:

• "The butcher at the hospital had planned to remove the wrong tooth."
• "They severely overwork surgical trainees (management & rota issues) and their consultants are terrible at patient care."
• "The staff are incredibly unhelpful."
• "There is a horrible attending called Christopher Pocock who is very nasty to his patients and terrible to junior doctors."
• "Kingston ward don’t have time or enough staff to look after patients."
• "the paramedics are the some of the rudest, snarkiest and just plain nastiest staff members I've encountered."
• "However, the doctors are rude and can't be bothered."

Facility and Organization

Pros:

• "The first thing new visitors to this hospital (Newer building outpatients) should be aware of is that you walk in on street level from the car park or bus stop into the main entrance on the 1st floor not ground floor."
• "A lovely hospital to visit with amazing staff!"
• "The hospital was really clean."
• "Corridors and stairs in the hospital were all very clean."
• "It's a lovely hospital with friendly and helpful staff."
• "As for the hospital itself it’s a nice hospital. Everything appears clean and in order."
• "The cleanliness was great."

Cons:

• "Most hospitals have this attitude and most hospitals outside of London are disorganised and have a dated attitude to patient care."
• "This hospital is in dire straits. Mistake after mistake."
• "It's absolutely criminal that they removed the A&E and the Maternity ward."
• "calling K&C hospital is a tedious process."
• "Whilst much of hospital has a 'tired' look about it."
• "I wouldn't choose to go here for my appointments though, as it's fairly dirty and needs more facilities."
• "There is 0% communication between departments and all that happens is sick people like my father fall through the cracks."

Efficiency and Timeliness

Pros:

• "Not only was I called on the allotted time."
• "I've had to go in twice this year for injuries, and we were seen, taken care of, and let out within 40 minutes."
• "Got there about 10:20am and was out by 11:30am."
• "Dealt with MARVELLOUS? only slight waiting TIME: out the door in 90 mins reassured no PROBLEMNS at all."

Cons:

• "Always wait for a at least an hour past the so called appointment time."
• "But there can be waits up to 4 hours."
• "5 hours later, I’m still waiting."
• "Always keep you waiting for so long."
• "Tried for 5 hours this morning to ring hospital... Could not get through."
• "The scan didn't happen until half past 12, it's currently 1720, but he young man I support has not been offered water and has been nil by mouth all day."
• "Told the doctor knocks off at 6pm so we could come but don't expect to get seen."