Vertu Honda Newcastle Reviews Summary

Customer Service

Pros:

• "I've never owned a Honda before but Vertu Honda Newcastle were extremely friendly and very knowledgeable with advice to make me feel confident in my investment."
• "The advice, information and professional help were delivered in a courteous manner throughout."
• "I'd like to thank Sean Barclay for his outstanding customer service when purchasing my Honda HRV which I collected today, made me feel special."
• "I was really impressed with Vertu Honda Newcastle service whilst purchasing my previously owned Honda Civic I dealt with John Walker who was professional and polite."
• "Been in again to test drive a Honda Jazz (July 22). Friendly and professional sales people with no hard sell."
• "Absolutely fantastic service from start to finish. This Newcastle branch is very unique for car showrooms."
• "Excellent 100% efficient and friendly service received from John Walker and all other associated sales and admin colleagues at Vertu Honda."

Cons:

• "Honda used to have a good aftermarket sales team making sure you are looked after, but recently I've bought a car from them no one has been in contact with me as they said they would give me a call on the following Tuesday."
• "They don't know anything about fixing cars we take my husband car to them coz there was a problem in the gearbox but the say it is sensors cozing this."
• "Visiting for repairs is a costly affair. I have visited 3rd time with the same fault."
• "Will never go back there."
• "I enquired about a car because I was miles away I asked for video and info on the car... I refused to take the car off the forecourt... Felt like it was a quick sale and they was not bothered about condition of car just wanted my money."
• "Expected more from this brand garage and Approved used cars. Salesman was nice but I think he tells max 40% truth."
• "Worst parts department set up ever! Phoned 6 times left messages absolutely hopeless!"

Quality of Cars

Pros:

• "We have just bought our 2nd new Honda Jazz, always superb service."
• "The build quality of the Hondas are, as I've come to expect, absolutely fantastic."
• "As a bonus they sell Honda cars, which again I have no hesitation to recommend if you are looking for reliability, comfort, and good value."
• "Great car, great condition, low mileage and still under warranty."
• "They have at least one or more of each of the Honda range, including my personal favorite, Civic Type R."
• "Just picked up my new Civic sport looks fantastic in red! big thanks to Jonny great customer service from start to finish mate!"
• "I love my Honda!"

Cons:

• "Sometimes things moved towards you automatically and that's the case happened with me in Honda CR-V."
• "Went to pick car up from garage which was 1 hour and 10 mins away from home to find the car was not as described it was damaged."
• "There were bits of the tyre maintenance kit missing which I didn’t notice until I got home. I contacted Sean to say I had bought the parts and he said to send the invoice to them and they would pay for the parts."
• "They also damaged an alloy which, although they agreed to pay for, it meant my car was off the road for a further day while it was repaired."
• "So no car or no money. Because of this garage fault I lost money on my insurance as well because I had to cancel insurance."
• "I bought a used Mercedes a month ago and it had some minor issues (apple car play port loose, glue residue, parcel shelf broken)."
• "Booked in for two tyres. Got phone call after 30 mins to ask which tyres I wanted replaced... They then broke my locking wheel nut and denied responsibility."

Value & Pricing

Pros:

• "I got a great deal on my p/x too. I would definitely use Vertu Honda again as they provide an excellent service."
• "Collected our Honda HR-v yesterday I’ve got to say it is outstanding."
• "Really Impressed with the changes at Vertu Newcastle, I took my car in for a special offer service and ended up buying a new Civic."
• "Choosing a car so many out there called in at vertu Honda by chance found the staff very friendly and helpfull made time to take you around the cars and info about them no pressure in buying very relaxed in looking around they went that extra mile to help found the car I wanted would recommend vertu Honda first class service from the staff."
• "Amazing service had 3 cars through this garage now as well as my brother and other family now using would recommend to anyone!"
• "Great people to do business with and will be back when the wifes car needs changing."
• "Really friendly staff just brought a car from them, I didn’t feel rushed like you can feel in a car show room they just answer all the questions and did there best to make the deal the way I wanted it."

Cons:

• "The price of second hand cars here may be slightly higher than you would pay elsewhere (and there seems to be minimal scope to negotiate on price)."
• "Vertu are the only dealership in the Sunderland/Newcastle/Durham area so for people wanting an official dealership service you are paying through the nose because they have a monopoly."
• "When I rang for a service the price was obscene. Guess what, they had 'just gone up' after being taken over from Vertu."
• "The manager refused to pay compensations. I would never use their service again. Terrible management! Avoid!"
• "It is not the same service virtue had few years ago."
• "Always been good in the past but carried out a complimentary vehicle health check last time it was in. Told me battery had failed test and needed to be replaced."
• "I am sure this is a smart way to make customer pay for courtesy cars."