Mount Vets | Small Animal Hospital Reviews Summary

Quality of Care

Pros:

• "Staff and vets always make us welcome, she likes the fuss and attention she gets."
• "The vet took lots of time letting her get used to her, using a pheromone spray and reassuring her."
• "They have provided wonderful care and advice with exceptional professionalism."
• "Very reassuring and kind to dogs and owners."
• "They took great care of her and she had an extra year because of the amazing veterinarians."
• "The whole experience was very positive for my dog and me."
• "The professionalism, communication skills and general quality of care from all the staff we encountered was outstanding."
• "All staff, veterinary and support, at both practices, are always friendly, compassionate, sensitive and helpful."

Cons:

• "The reception staff never followed up on my results or told me that I could have it fast-tracked."
• "Shocking prices compared to other local vets, with no offers of help to pay."
• "Receptionist to veterinary nurse communication is diabolical didn't seem to know what had happened to my dog."
• "The vet on duty managed to calm me and my 17 year old cat down. He put her dislocated elbow back in and wrote a great testimonial to back me and my poor cat up after my vet denied any liability."
• "Not being allowed to accompany your pet in a consultation is very stressful for the animal."
• "I really wanted to give this practice a good recommendation but sadly I can't. The communication between vet, other staff, and pet owners is beyond appalling."
• "Was not too pleased with this vets, they kept telling me I was overfeeding my dog."

Facilities and Accessibility

Pros:

• "The practice is modern and extremely clean with separate dog & cat waiting areas."
• "Clean, airy and modern building with great separate seating areas for dogs and cats and a lovely team of people."
• "Very impressed with the service and advice. Charlotte is a great vet to have for our dog. Knowledgeable, patient with our never-ending questions and able to offer real solutions that work for us."
• "Modern practice with parking right outside. Separate waiting area for cats & owners."
• "Large modern building which is also a hospital with a multi-discipline practice."
• "Great new facility. Shame that there is no real separation between dog and cat waiting areas."

Cons:

• "There has been a lot of building works of late, pretty expensive by the looks of it. Now I know how they’re paying for it… by royally ripping off their customers!"
• "Great hospital, appointment given within the hour, and operation performed straight away! Very friendly staff also invoiced directly to insurance! Thank you very much"

Cost and Billing Practices

Pros:

• "Their pet plan makes his treatments so easy for us with text reminders."
• "Mount vets are always honest about treatments and prices and clearly care about their patients."
• "The bill was very reasonable and follow up care by phone and in person has been first class."

Cons:

• "I paid £54 for 30 tablets. I have since found out that the normal price is around £30!"
• "They’ve just tried to charge me £19 for this slip of paper!"
• "Yes it was an out of hours visit but £120 just to walk through the door then another £140 to have a plaster fitted and strapping to keep it on."
• "My experience was to have my dog operated on only to find the quotation double and ended up with a ££££four-figure sum."
• "This bunch of jokers said they’d see her but it would cost £199 plus treatment costs."

Staff and Customer Service

Pros:

• "Receptionist are always helpful, polite. Animal Care is brilliant used mount vet for years and they are consistent, informative and they care! Amazing"
• "Receptionists are always friendly and efficient. A real asset to Wellington"
• "Mount vets have a knack of employing very knowledgeable, friendly and empathic vets and vet nurses who take great care in treating my pets."
• "The compassion care and thoughtfulness shown by the vet dealing with us on the day was amazing, I would have no hesitation in recommending The Mount Vets"

Cons:

• "This was so stressful and there was no empathy or any effort on the receptionist side at all."
• "Bad communication between departments and some very condescending receptionists."
• "The veterinary care is really good, however, the accounting department and administration is severely lacking."
• "The staff are barely polite and one member can be threatening."