Cineworld Newcastle upon Tyne Reviews Summary

Staff and Service

Pros:

• "Definitely would return as staff were pleasant and place was clean."
• "Credit to the staff: really friendly and they made polite conversation something which you often don’t get nowadays."
• "Staff were all friendly also."
• "The staff are dead canny from the food to the person who took my ticket."
• "Staff are friendly and polite. They will always do their best to make the customers happy."
• "The staff at this place are a credit to the company, a super friendly well ran cinema."
• "The staff are friendly, the place is clean and there is a lot to do while your waiting for ya movie to start."

Cons:

• "An older member of staff who was checking the tickets was very rude and aggressive."
• "Been going for years but recently the staff are so unprofessional and certain staff need to look after their hygiene."
• "snapped at by a girl called Alice"
• "But the next time we went the same guy served us and was absolutely rude."
• "One server snottily said 'if you queue individually at each counter the line will go quicker. You can move you know'."
• "I spoke to the manager he was useless didn’t do anything just said that what the policy is ripping people especially vulnerable people off."
• "Some of the staff serving seem miserable."

Cleanliness

Pros:

• "Nice clean cinema with friendly staff."
• "The place is clean."
• "as clean as you can expect a large multiplex to be"
• "Clean cinema located top floor of the gate."
• "The cinema was clean."
• "The place is absolutely spotless."
• "Today we watched a dogs journey and all 4 of us loved it. There was a clean seating area and a family friendly environment."

Cons:

• "The long corridor to our cinema looked tired and we all agreed it was somewhat smelly."
• "the toilets are filthy it has so many finger prints in the doors that you need to touch to open, needs regular cleaning"
• "This is only my second visit but I was surprised to find how dirty the cinema was."
• "The cinema toilets and corridor carpets were run down and scruffy."
• "There was a terrible smell of old urine or something similar, the place felt filthy."
• "Went to see candy man tonight at Newcastle it was in screen 1. We walked in and it smelt like sewers."
• "Cleaning could be improved too, there was pop corn all over the floors."

Seating and Comfort

Pros:

• "Seats are amazing and the screens are huge!!"
• "New seating comfy."
• "There’s some great seating in the screenings."
• "One extra star for the sofa seats."
• "The cinema was small and the chairs reclined."
• "Seats were capacious, seats were a good distance from the screen and well leveled so you don't get the person in front of you blocking the screen."
• "The seats recline. They are very comfy."

Cons:

• "We were also cramped into small seats, giving me cramp; overall an uncomfortable experience."
• "The seats were absolutely appalling, on the verge of collapse they were so sloped forward, no padding left, extremely lumpy and uncomfortable."
• "The screen we were sitting in was quite cramped and the wheelchair spaces are at the front and very close to the screen meaning that you have to sit quite uncomfortably with your head tilted back to see the screen."
• "The seats reclined unnecessarily which reduced comfort"
• "the seats are so old and are in dire need of refurbishment"
• "Extremely poor seating design. If you sit in the first 3 rows, you are far too close to see the full screen."
• "Watched avengers endgame. Can safely say it was one of the most uncomfortable settings I've ever watched a film."

Value for Money

Pros:

• "Tickets are reasonably priced but, as for all cinemas, are expensive if you tag on food and drink etc."
• "The unlimited card is great, you only have to see 2 films a month and you've paid it off so it's great value."
• "As a student, the discount I receive (£5.45 instead of £7.45) is highly appreciated."
• "Tickets were fairly well priced and we're able to purchase from a machine."
• "the cinema is a much cheaper and convenient option than the rival Odeon and Vue"
• "I have a Cineworld card so view this place far more favourably"
• "My advice get yourself a unlimited ticket. £16.99 a month well worth it."

Cons:

• "the food is smaller than previously but still has the same extortionate prices"
• "Food is very expensive so we often choose to eat before coming into the cinema."
• "Really expensive popcorn for how much is actually given."
• "The food available in-house is very expensive."
• "Very expensive and very poor."
• "Over priced paid over double than vue £12.50 for a ticket that’s £5.99 in vue"
• "Price of cinema food extortionate"