Address: 10-12 Cannon St, Shirley, Southampton SO15 5PQ, United Kingdom
Phone: +442380784104
Rating: 4.0
based on 312 reviews.
Emergency Appointments
Pros:
"Went here for an emergency appointment to have something with my gums looked at Felt like I was treated well."
"Excellent service, phoned for an appointment and was given one the same day."
"Was very grateful to be seen by an emergency dentist via the walk-in service."
"I had a back tooth extracted this morning by William and I was so impressed by him."
"I was given an appointment straight away which was fab."
"Visited today after referral from NHS helpline suffering with a tooth ache. Booked in for 2pm only had to wait 10 minutes saw dentist who diagnosed my problem straight away."
"I booked through 111, got an appointment for my urgent issue right away, the receptionists were prompt and as helpful as they could be and the dentist and his assistant were both perfectly efficient, lovely and courteous."
Cons:
"Not impressed as I had another cancellation after I booked time off work and lost money!"
"They never answer their phones, they couldn't care less."
"Waited for more than 2 hours for nothing."
"A simple 5 minute extraction cost £204 without any checking that it had all been removed."
"Terrible service, went in for emergency and dentist said and I quote 'I’m just a dentist I don’t treat people’s teeth'."
"It is very hard to get an appointment or when do get one, it then get cancelled and then you can't make another one for months."
"No one answered the phones at all despite calling at different points of the day."
Staff and Dentist Professionalism
Pros:
"The Staff are very professional considering what they have to deal with, and particularly the Receptionist."
"The two dentists I had were professional and understanding and explained each step while I was in the chair."
"The dentist my daughter and I saw for our check up this week made sure she did an oral cancer check, was fully aware of the neurological order I suffer from and adjusted her check accordingly and was absolutely lovely."
"The dentist was kind, speedy and efficient. I got an x ray, she cleaned the area and gave me a prescription for antibiotics."
"The dentist that I saw was absolutely marvellous! very professional, efficient and understanding, whipping my loose teeth out in a flash.......no more pain!"
"The dentist I saw was very professional & did an excellent job on my broken tooth."
"Professional service. The dentist Mr Ahmed Amer was very patient and professional, he explained everything in details, removed a couple of my teeth without pain."
Cons:
"Went to Damira as a sit and wait patient as was in a lot of pain with toothache. This is my normal dentist and I've NEVER had any problems with them but this time I wasn't happy."
"Why pay again when I've paid for an extraction that wasn't completed successfully."
"I came for tooth extraction, but it wasn't removed completely and I was referred for oral surgery to take out the remaining."
"Have been there many times and seen the same dentist, normally a good experience. On the last visit i had a different dentist, she spent a lot of time trying to convince me to have some fillings."
"The dentist took some of the plaque off the back of my teeth. But didn't do the polish or temporary fillings."
"The dentist did an X-ray and told me my tooth was broken and just to take paracetamol and dismissed me like it was nothing."
"Pretty annoyed really. Went to this practice as an emergency patient, the dentist first x-rayed the completely wrong part of my teeth."
Customer Service and Communication
Pros:
"One thing I would like to mention is the lovely receptionist. She was very accommodating and made everything easy."
"The receptionist was amazing, quite helpful."
"The receptionist on the phone was polite, understanding, caring & patient."
"Also the lady in reception helped me sort out my receipts, so helpful and lovely to deal with."
"The staff is really friendly. When we arrived to the practice, people at the reception dealt with us very politely."
"Reception made everything easy…the Dentist was understanding, engaging, thorough."
"The receptionists are very polite and professional even when it’s busy with emergency appointments."
Cons:
"Told I need to see hygienist, called to get an appointment, explained I need antibiotics. Was told I’d be called. No communication."
"All we could hear were staff cackling and shouting at the end of the corridor for about 10 minutes."
"Abysmal attitude, following this I made other dentists aware and they were shocked."
"This dental surgery have caused me so much stress for a year now."
"Very unhappy with the service all around. I'm sure other people have had a pleasant experience with this lot, but for me it was unpleasant, reception staff were uncourteous to a patient in incredible pain."
"The staff are so rude, the reception lady was going back and fourth arguing with me."
"And the two receptionist even smirk while I’m telling my symptoms."