The Albert Beefeater Reviews Summary

Service

Pros:

• "The staff were friendly and the food was nice."
• "Many thanks to all the guy's working here tonight."
• "I honestly cannot fault the service. Was fantastic from start to finish."
• "Staff were friendly and attentive giving all the new details regarding covid dining."
• "Staff extremely helpful attentive and cheerfully busy."
• "The staff was very friendly and my waitress was very helpful and informative about the food."
• "The waiting staff were attentive and friendly."

Cons:

• "Service was poor. It seemed to be down to the customer to flag someone down to ask a question or order, otherwise you were forgotten."
• "Our server was spending more time on her phone than checking on us."
• "The service was sadly super slow and we were there for 2 hours."
• "Had to wait 15 minutes for our table. 40 minutes later still sat at table waiting to order."
• "Waited ages for the mains, they were cold."
• "Took the staff over 15 minutes just to get our group 2 cokes and a water when we arrived."
• "Very unorganised took forever for hot food to be ordered most of the other breakfast items never restocked so always waiting around."

Food Quality

Pros:

• "Cooked breakfast was well cooked and a decent portion."
• "The food was cooked freshly for the 3 of us."
• "Starters 10/10 deserts 10/10."
• "Continental breakfast is a decent selection and keeps being topped up."
• "Both of us had steak, cooked & presented as if in a London steakhouse. Desserts were delicious too."
• "Food was piping hot, accurate and tasty."
• "The food was good quality and cooked very well, steak was cooked as requested and tasted good."

Cons:

• "Her corn on the cob tasted salty."
• "The bacon was overcooked and burnt."
• "Brussels carrots was well hard, roast potatoes & stuffing was over cooked parsnips were burnt."
• "The food was cold and when I asked for a fresh meal the waitress happily took it back but sadly it came back cold again."
• "The mac n' cheese was lacklustre."
• "Food portions for a main meal are woefully small."
• "The main meal was okay, the chips were frozen like all the other food, the chicken and corn was cold and the peas were rock hard."

Atmosphere & Cleanliness

Pros:

• "It was lovely wheelchair friendly easy access to toilets plenty of parking."
• "Restaurant had definitely been refurbished and was much more comfortable and welcoming than before."
• "The food was amazing and very reasonably priced. Steak cooked to perfection, just as asked."

Cons:

• "The venue seemed void of atmosphere, it had a tired feeling with unloved sections of the building, it was very quiet with only 4 tables being occupied."
• "It wasn't nice sitting surrounded by dirty tables which had not been cleared away."
• "No toilet roll in any of the ladies cubicles."
• "Walked in, and a terrible smell, possibly coming from the toilets, not very nice when waiting to be served and taken to a table."
• "We were given dirty greasy menus."
• "Place needs a good degrease."
• "Firstly were sat in the coldest part of the restaurant, under a horrid stain in the ceiling where there has obviously been a water leak."

Management & Staffing

Pros:

• "There was a warm welcome from the manager who was very friendly and polite."
• "The lady who was hostess was amazing. She was kind, understanding and very reactive to the situation."
• "She compensated us for the problems we had and ensured us that things are going to improve as she has been there two weeks and things are being addressed."
• "Lewis the restaurant manager greeted us at the door with a very welcoming smile."
• "Our maître d was professional, funny and knew the menu like the back of his hand."

Cons:

• "There were only 2 wait staff and a Manager front of house."
• "The issue was the lack of staff."
• "The kitchen was slow, which delayed the food coming out."
• "The biggest frustration was that the meals received were missing a large amount of the items described in the menu."
• "They had only a few wait staff for a nearly full restaurant."
• "Overall well understaffed and I did tell the young guy what a shocking service and he apologised but it wasn’t his fault as I told him it’s the company’s as no staff on."
• "An interesting atmosphere, to be fair there was a lack of staff and the manager didn't look too well and seemed very stressed."