David Lloyd Northwood Reviews Summary

Value for Money

Pros:

• "Northwood is the best gym I have joined."
• "The range of facilities makes it the unique experience."
• "The facilities were amazing. Had an amazing tour led by Ali."
• "The new spa is phenomenal - the spa garden is a wonderful space to relax."
• "The new spa is incredible. It is like a 7 star spa."
• "Well laid out club with facilities of a good standard."
• "The facilities are world class and staff is helpful and friendly."

Cons:

• "Worst club for value for money. Over priced. Never a parking space."
• "They charge extortionate membership prices."
• "Nothing but fees are premium which rise steeply every year."
• "Good facilities but way way overpriced for what it is."
• "Be aware they keep raising their prices and have now changed their policy to raise prices at anytime during the year."
• "I have had a love hate relationship with this club having been a member for over 20 years, but finally decided to end my membership after my monthly fees more than doubled overnight from £125 - £270."
• "Their fees are ridiculous £186pcm for loyal clients - increasing annually."

Staff and Management

Pros:

• "Staff super friendly and courteous."
• "Really lovely staff, and a particular thank you to Ash (Ashton Marshall) Sales Manager who really helped us out with an issue recently as my mum is starting to become more vulnerable."
• "Spa staff are always friendly and welcoming."
• "All the staff are extremely friendly, helpful and professional."
• "The staff are invariably courteous, attentive, and always ready to assist."
• "All of the staff I’ve dealt with have been friendly and helpful."
• "I always get a smile from the reception staff who work hard to ensure that I am looked after, keen to deliver the very finest hospitality."

Cons:

• "No HR department, no management a complete shambles."
• "The management categorically do not reply to emails or any concerns or queries you may have."
• "The management is so incredibly poor."
• "I would never recommend joining this club. I'm shocked and extremely disappointed in the level of service and support that you get from the club."
• "The staff especially the manager was a bit rude and inhospitable."
• "Staff is being a bit arrogant and rude."
• "Sophie on behalf of DL is very rude and disrespectful."

Facilities and Cleanliness

Pros:

• "Other than that, the facilities are nice when working. Very comfortable surroundings and staff are friendly."
• "Excellent health club with outstanding spa, very well-maintained."
• "Well no need to say too much about the gym/racket facilities coz they're always quite phenomenal."
• "The gym area is big and spacious with a lot of equipment."
• "In and outdoor pools super."
• "The spa is excellent."
• "The gym floor is great too."

Cons:

• "Everything is way over populated. You can never got on equipment, you can never use the spa as Everything is jam packed."
• "Spa is nice but there is always something broken and it's noisy in peak hours."
• "The changing rooms, tennis courts and gym floor are never clean."
• "Dirty toilets, always wet at the urinals and on the floor."
• "Cafe area by children's soft play filthy and tables and floor uncleaned regularly."
• "Changing room facilities are dirty and smell of urine."
• "The spa needs a really good deep clean. In fact, cleaning can be improved throughout."