Sainsbury's Reviews Summary

Product Selection and Availability

Pros:

• "Try their own branded products they are as good as if not better than top names and you don't have to pay top prices."
• "The price is great, £4.10 for ribs and £1.60 for chicken wings (portion of 8)."
• "This store has nearly Everying thing you need."
• "Great selection, always well stocked and staffed. Brilliant variety of food ranging from all around the world."
• "Really well laid out. Room to maneuver through the aisles..a wide selection of products from make-up, clothes and a Great veg section and good selection of butchery, deli. and breads."
• "Love the amount of healthy food options and the supplements you can get there."
• "Superstore with a wide array of products."

Cons:

• "Store does poor job at stocking items."
• "Sadly I will need to complain about Sainsburys kosher food products."
• "Very poor groceries choice... Lack of product choice it's getting overpriced especially on meat products."
• "Freezer section is a little limited."
• "A lot of the beauty accessories were out of stock."
• "However I must say this Sainsbury's is rather disappointing mainly due to the lack of stock on the shelves."
• "Often am unable to complete shopping solely at this store, because items are out of stock."

Store Layout and Cleanliness

Pros:

• "Well laid out."
• "Very big and spacious; exactly what everyone loves!"
• "Which are also very clean and tidy and serviced regularly."
• "The actual Sainsbury’s is really nice, easy to shop, plenty of choice, wide aisles and never too longer queue times at checkout."
• "Huge supermarket that’s bright, has wide aisles, lots of varied produce and plenty of self checkouts."
• "Good Sainsburys with a good selection. Shop assistants are very helpful and the aisles are nice and wide."
• "Nice selection of products, not crowded during the week."

Cons:

• "Cold in there especially during winter being close to the doors and car park."
• "Very small, can’t find anything, very chaotic and the staff don’t listen."
• "Rotten layout. Spent 20 minutes searching for coffee and honey."
• "The bakery is the let down here, nothing really stands out in terms of bread."
• "Fish counter was absolutely disgusting and the smell around that area was so offensive."
• "Always changing products in aisles, shelves not stocked up."
• "The staff here is great but I often find this store with completely empty shelves."

Customer Service

Pros:

• "Man in the van helpful, parking along side."
• "Self scan as you shop, many self service, fewer staffed tills."
• "Staff were friendly Spoke to a couple of members of staff in there stephen was very helpful."
• "Super good. Staff were so helpful. No queues."
• "Staff are nice and friendly."
• "Staff are friendly and helpful which is a bonus."
• "I'm impressed by you staff! She found my wallet and returned it back to me."

Cons:

• "You have to press a button to get into the carpark so every customer is sharing whatever they have on their hands."
• "The bald asian manager (ABDUS) has a proper obsession with following innocent shoppers."
• "I give only 1 star today as EVERY single time i want some cold cuts, every employer who works there seems very not prepared and not well trained on the use of the slicer."
• "Very poor customer service from the Manager."
• "Staff rude unhelpful and have no experience of dealing with the public."
• "Appalling customer service at the Finchley road brunch."
• "Staff are quite rude and prioritise their tasks over customer experience."

Parking and Accessibility

Pros:

• "2 hour free parking (ask for car park ticket to be validated)."
• "The car park is free if you spend £10 or more and also if you're purchasing an item within 10 minutes it's also free, this place is right next to the station."
• "A wonderful Sainsburies near Hampstead with a great big parking lot."
• "Parking spots available for disabled and parents with kids, toilets available as well."
• "Do not forget to get your parking ticket stamped you get 2 hours free parking."
• "Lots of parking but free up to 2 hours."
• "Don't forget to validate your ticket at checkout."

Cons:

• "Disabled toilets always out of orders. No wheelchair trolleys."
• "The parking situation is not the greatest and the ticket is quite confusing."
• "Customer toilets are handy but need to be checked more - they were filthy last week!"
• "Disappointing the car park is now charging to park."
• "Used to be amazing parking. When you buy anything at sainsbury's you get your parking validated so you don't have to pay. Unfortunately they changed it so you have to spend at least £10 to get your parking validated which is a bit annoying."