Morrisons Reviews Summary

Product Variety and Pricing

Pros:

• "Good prices and variety, especially in world food."
• "Seems to always keep just a nose ahead of the competition on price."
• "You can buy loose vegetables avoiding waste and overspending."
• "This supermarket has pretty much anything you need."
• "Most items are available as well as different foods from most parts of the world."
• "I've been shopping here for years and it's very reasonable in many of it's items."
• "First time in a while, still can get bargains and they always have a variety of foods, reasonable priced, some items cheaper than Sainsbury's, or they match."

Cons:

• "Very limited frozen food choice."
• "The main issue is that the store's prices are high following the takeover of the chain."
• "Not particularly good for the bargain hunter, rather, pricier than similar stores."
• "They're often out of a lot of the fresh stuff (fruit and veg), and what they do have isn't loose a lot of the time so I have to end up buying more than I need."
• "Poor selection of items and constantly low on stock - don't seem to get too many deliveries."
• "The shelves are always empty, rather frustrating. When asking a member of staff for help, they seem unbothered."
• "Shocking. The shelves are always severely depleted and I often have to make a trip elsewhere to complete my grocery shop."

Customer Service

Pros:

• "Friendly staff and it's location gives it fantastic bus links that are literally a few steps from the exit/entrance."
• "Excellent customer service. A friendly environment where the majority know each other."
• "The staff here are really polite and helpful."
• "Staff are very professional and kind."
• "Good products at good prices. Helpful staff."
• "An already good and improving selection of vegetarian foodstuffs. Sensible layout and choice. Above everything else, extremely high level of customer service standards from staff members who seem to enjoy working there and interacting with customers."
• "Just wanted to say a huge thank you to Manoj who helped me with a complicated situation."

Cons:

• "Very awful customer service!!!!! Avoid this place at all cost employees attitude is awful!!!!!"
• "Rudest and careless staff ever seen. Waited for 15 minutes for a fishmonger assistant and no one could even bother replying."
• "Well-stocked, but terrible service if you're using the checkout counters. I was told off by the lady at the counter."
• "Do not expect any help from customer service because they aren't there to help, they are only there to rob you."
• "All this effort is let down by the rudest staff members."
• "They show no interest to help customers, rude staffs, the whole store is quite chaotic."
• "I hate their service attitude, they will just keep pushing away and not help you solve the problem."

Store Layout and Accessibility

Pros:

• "Fantastic bakery, adequate fresh produce counters, good selection of foreign food classics, mostly tasty ready made meals, some good discount offers available every day, friendly staff, excellent parking facilities, clean and well laid out except very little space for queueing."
• "The supermarket is fine with little car pack space. Today's shelves are full."
• "Good selection of fresh produce and shelves stocked up."
• "Best Supermarket in Town just outside of my house I love it."
• "I really love this shop - it's 5 minutes from my house, it sells absolutely everything, it's so cheap, always has back up especially if some of the shelves are empty!!"
• "This Morrisons is quite big where you can shop comfortably and things are cheaper than other supermarkets."
• "My local shop. Huge selection. Quite clean, quite well stocked."