Port & Starboard Reviews Summary

Food Quality

Pros:

• "The BEST fish and chips we've ever had..!! Absolutely 110%.. The fish was huge and perfectly cooked.."
• "Truelly magnificent Fish and Chip shop."
• "The fish and chips was amazing, the batter was golden brown and cooked perfectly."
• "Light, exquisitely crisp tempura style batter, surrounding a tender flaky, ocean-fresh fillet of Haddock cooked to absolute perfection."
• "The fish was tasty, fresh, batter was perfect."
• "Best fish and chips ever, proper thick white cod cooked to perfection."
• "The food was brilliant. A light batter on the fish, nice fresh chunky chips and the curry sauce was lovely and thick."

Cons:

• "Really disappointed that we've just paid the extortionate cost of £3.50 for two small pieces of tinned cod roe with hardly any batter on."
• "Sorry but its gone down hill, £11.50 chips fish and curry sauce... I won't be visiting again as I threw half of it away."
• "Last night my fish was dreadful."
• "Food was overcooked, not at all like the website mission statement."
• "Both the fish and the chips were not really that good - soggy and not fresh."
• "The fish was thick, mushy and not hot in the middle…really inedible."
• "Really chewy fish and undercooked batter which was still wet inside."

Service

Pros:

• "Absolutely fantastic, friendly service. They bring the takeaway out to your car!"
• "The staff were all very helpful and friendly."
• "Service was very good with a genuine personal touch."
• "Take away service was fast and efficient."
• "Staff are lovely and food was honest and served quickly."
• "Staff was welcoming and friendly."
• "Friendly staff, nice restaurant, food is amazing."

Cons:

• "Since changing hands the portion sizes here have shrunk."
• "New owners and it has gone down hill, chips are no where near as good as they was and the fish looks like it has come out of box."
• "I was charged for 4 x curry sauces and the manager refused to refund me for the 3 that I had not ordered or wanted!"
• "When it came to paying the cashier struggled splitting our bill two ways."
• "Got order wrong again."
• "I did complain but nothing happened."
• "the service was slow."

Value

Pros:

• "The food was very nice, and the price was reasonable."
• "The cost was very reasonable, they even serve alcohol."
• "the food was absolutely amazing and very well priced."
• "excellent value for money."
• "for 2 adults and 3 children all having a meal the price was under £30 which in this day is pretty good going!"
• "very well priced."
• "food quality amazing, portion size out of this world."

Cons:

• "Last night was disappointing for £43.00."
• "Prices very high. Chips not very hot."
• "You've ripped me off twice now so we won't be back."
• "No mushy peas included but still cost just under £30 for two haddock and chips. Overpriced compared to other local eateries."
• "Prices in 2023 wow sorry but I will be making my own chips from now on crazy 2 large portions of chip £9.00."
• "The most expensive fish and chips we've ever had."
• "Complete waste of money (£18.95)."

Facilities

Pros:

• "Parking can be a challenge at busy times in the car park, but the overflow car park is ideal for peak times."
• "Can order ahead of time online."
• "Good amount of parking available and inside is a large seating area."
• "They do have parking and a disabled entrance."
• "Liked the fact everything was in recyclable packaging and you can pay by card!"
• "Access is easy and a special door with ramp for disabled access."
• "Clean pleasant surroundings with a disabled access."

Cons:

• "The floors were slippy from the grease it was dreadful to walk on."
• "The disabled access had only one door open."
• "There are so many tables in the cafe that if there was a fire anyone with mobility issues would have a problem getting out."
• "It was also very warm in there and there was only one window open."
• "Issues arise when the girl bringing out orders was only focused on people in cars."
• "I fail to see how anyone with a wheelchair could have got in."
• "Restaurant fail, make sure you check your take away before you leave, including checking the contents of sauce pots!"