Moore's Fish & Chip Shop - Castle Douglas Reviews Summary

Fish Quality

Pros:

• "Soft, succulent, delicious, thick cut cod wrapped in the crispiest, golden batter."
• "The fish tastes absolutely amazing!! We had cod and haddock and both tasted really good."
• "Might be the best fish and chips I've ever had."
• "The cod and chips are melt-in-your-mouth yummy."
• "A spankingly fresh haddock encased in a perfectly crisp batter."
• "The very best chippy in the world!!! The breaded scampi and chips are to die for."
• "Best haddock I have ever tasted and their Irish curry sauce is delightfully spicy and very very tasty."
• "Fish was really nice, really good selection on menu, battered black pudding, tikka nuggets etc."

Cons:

• "Fish, under the stodgy batter, is not bad."
• "The fish, as you can see from the picture, would not fall into the 'large' category for me."
• "Ordered a large haddock and chips with a large 'Irish' curry sauce. It was anything but great."
• "My fish was overcooked and dry."
• "Fish and pizza crunch were nice, but the chips were well undercooked."
• "My friend said his fish was tiny, hidden in more batter than anything."
• "First disappointment was the small piece of fish, felt they’d mistakenly given me a small supper instead of large."
• "My fish was absolutely appalling. Strangely it was completely over cooked and dried out at one end and not quite cooked enough with undercooked batter at the other end."

Chips Quality

Pros:

• "The chips are absolutely lovely, the fish tastes absolutely amazing!!"
• "The food (mostly fish suppers) stayed hot, crisp and delicious on the half hour journey back to our holiday accommodation."
• "The saving grace here was the chips that were very good and a good portion for the money."
• "Really good chips! Love that the boxes and forks are recyclable as well."
• "Chips were nice and stellar mushy peas (not neon green nor runny)."
• "Passing through we stopped for some dinner... WOW THE BEST CHIPS I've ever had and really nice fish CAKES."
• "Absolutely the best chips and fish I have ever had. Freshly made."
• "Lovely chipy..We are on holiday from burntwood Staffordshire and wanted to find a nice chip shop lovely staff and Great food and also good size portions Highly recommend!!"

Cons:

• "Chips - portions are usually small, they lack decent texture, they have very little flavour, and are not great."
• "The chips were simply awful. They were absolutely not freshly made and were clearly reheated. They were borderline chewy and completely tasteless."
• "Chips were passable. Not worth the money."
• "The chips were well undercooked, and it was an online collection order too."
• "The chips were dry, especially without any vinegar. Poor value for money."
• "The serving of chips is now much smaller than it used to be, but the chips were not great either, made worse by the complete lack of salt and vinegar despite asking for lots of both."
• "The chips were fairly disappointing."
• "Used to love coming down to castle Douglas for a lovely chippy and ice cream afterwards but after today I wont be back, the chips were obviously frozen chips as they were disgustingly greasy small and crispy, just so different than what they used to be."

Service and Experience

Pros:

• "It's very efficient and even with 20+ people waiting in front of us it did not take more than 15 minutes to get our food."
• "Had the benefit of this being my local chippie for a bit. Food is consistently good & never usually a long wait."
• "Very good service and great menu."
• "Called in on a Tuesday lunchtime. No queue. Fish and chips was cooked to order so they gave us a 'buzzer' to take so we could wait in the car."
• "Great quality chippy - decent portions too. Always been happy here."
• "We had a holiday let close by so choose to order a delivery in advance of our arrival. Ordering was easy online, good menu and very reasonable prices - delivery was perfectly on time and food steaming hot."
• "Excellent chip shop, in Castle Douglas. Good food, and very well priced."
• "What an absolutely well thought out experience. Called into chippy one by one, place order and pay. Given a bleeper, leave premises return when bleeper goes off and collect order."

Cons:

• "Delivery - we tipped him but in hindsight we shouldn’t have. Why? Because he drove over the driveway and half way up the lawn, leaving tire marks on the grass."
• "Missing items - paid for salt and vinegar sauce, knowing they skimp on it. They forgot to put this with the delivery."
• "Staff - clear communication always helps foster good relationships with the customer."
• "Service was insanely slow though, 25 mins for a fish and chips and a curry sauce."
• "Stopped off for a chippy dinner with my 2 boys, my fish was overcooked and dry, older boys sausage was greasy and unappetising, younger boys pizza crunch was so thick with batter it was pooling grease in his mouth."
• "Food was tasty but a little greasy and absolutely no salt and vinegar as ordered. Disappointingly we were told we had to wait outside with a buzzer whilst the food was cooked, despite there being no shelter and it was pouring with rain so we got soaked."
• "Zero stars would be generous but unfortunately I have to give one chips have went right down hill no matter if you order online or go to order you could wait a hour for just a bag of chips!"
• "Ordered online for collection at a specific time and had to wait outside for 25 minutes! Could’ve been forgotten if the fish and chips was any good but it wasn’t great and they didn’t even put any salt and vinegar on it!"