Iris Optical Reviews Summary

Customer Service

Pros:

• "Super friendly and helpful team."
• "Elliot is super friendly and will patiently answer all your questions."
• "The staff on the shop floor have been very helpful."
• "Both staff were helpful and efficient."
• "The customer service is great, always polite and helpful."
• "The lads are polite, friendly and professional."
• "Staff was very friendly, showed an understanding of personal space and provided useful advice when needed."

Cons:

• "And my specs are broken after 6 months..."
• "Very disappointing service. I was not told that my lenses had arrived nor have I received a single reminder over several months that they are still there."
• "Zero help in a completely empty store apart from two staff members."
• "Was told I would have to pay a £50 surcharge due to my prescription...they waited until the very last moment to spring it on me."
• "Just spoke to a man on the phone who was rude and did not seem to care."
• "However, when I contacted them recently to get some advise about my prescription, I was made to feel like my call was an inconvenience."
• "I was abandonned in the area where the frames are with no staff around."

Product Quality

Pros:

• "I love my new eyewear! You have my loyalty as a future customer."
• "The price for the thinnest lenses was very good."
• "The pricing, particularly on contact lenses is excellent. Online prices but instore care."
• "They have a great selection of frames and some of the cheapest I've found in London for designer glasses."
• "The price of the glasses come with prescription lenses and protective anti-reflection coat."
• "On a positive note the glasses are excellent quality."
• "They have the best range of top quality and designer spectacles anywhere."

Cons:

• "I was puzzled to see that my right sphere was showing +025 when it had always been -0.50 or -0.75 for the last 34 years."
• "Good service but the lenses almost doubled the old ones in thickness."
• "Limited choice of frames too, all very similar."
• "Got a rimless reglaze here, basically ruined the glasses."
• "Dealing with the consultant was a less than professional experience."
• "I discovered the guy in the lab was trying to put a pair of unbranded lenses to my frame (at least not the essilor brand that I ordered)."
• "Charged more than agreed in store and it took over 2 weeks longer than first estimated to get my glasses ready."

Service Efficiency

Pros:

• "I experienced swift, professional communication whilst purchasing and received my new glasses in just over 2 weeks which I think is pretty good for a country in lockdown!"
• "Quick turnaround too, all ready within a week."
• "Very Professional and glasses ready extremely quickly."
• "Really quick service and no hassle."
• "The staff were very helpful - open about the risks of my tight schedule, and, once I'd decided to go for it, did all they could to keep things to schedule."
• "I was able to get an appointment really quickly, and my glasses were ready within two days."
• "Quick turn around and good communication keep me updated on my order."

Cons:

• "The order took more than expected...I had to push the order by sending more than one email."
• "It’s no wonder these places are closing down and everything has moved online..."
• "Had to go through a very uncomfortable and awkward conversation to get the glasses done."
• "And no effort at all to minimise the period I have to be without my glasses whilst they are sent away to be fitted."
• "Experience with the sales guy: 0*."
• "Thoroughly dissatisfied, I wish I'd paid attention to the other review; these guys were horrible to do business with."
• "Only criticism is more transparency regarding price!"

Value for Money

Pros:

• "The prices were extremely reasonable."
• "Price is a bargain compared to others as i had lenses included in the price of the frame."
• "The prices they offer are the best I have seen so far."
• "Much cheaper than anywhere I have used before."
• "The frames and lenses were very the cheapest I could find."
• "They also offered my frames and lenses at a really great price."
• "A price point that is £150 to £200 below the likes of David Clulow."

Cons:

• "I won't be using them again."
• "I will never use again Iris Optical and do not recommend them."
• "Very poor work indeed."
• "Utterly useless and snooty staff."
• "Summary: Aggressive salesmen not serving your interest."
• "Avoid."
• "Generally the consultant didn’t reply to my emails, responses when they were forthcoming were surly, overly brief and usually impertinent to the enquiry."