Gateshead PDSA Pet Hospital Reviews Summary

Reception and Staff

Pros:

• "Staff on reception were incredible."
• "The receptionist was so nice and welcoming, it made us feel calmer."
• "Staff are really helpful and friendly, the reception staff and the vets."
• "The reception staff were great and the vet who saw the dog was helpful, informative."

Cons:

• "Veterinary nurse was a bit abrupt."
• "Reception staff was pretty rude and blunt."
• "The receptionists are vile and sat smirking at me."

Veterinary Care

Pros:

• "The veterinary care was outstanding."
• "The vets we saw went above and beyond."
• "The vet was lovely, very helpful and reassuring."
• "The vets are fantastic saved my dog's life."

Cons:

• "The examination they performed was pretty hurried as well."
• "Refused to assist my daughter when her cat got hit by a car."

Emergency and Special Situations

Pros:

• "Absolutely essential life-saving place."
• "They were so calm which in turn reassured me."
• "They did a great job keeping her with us for a few more days."

Cons:

• "Didn’t get seen because they simply didn’t care he was crying and stressed."
• "Absolutely the worst of the worst they have zero care or compassion."

Donations and Costs

Pros:

• "Lovely staff and very busy place. Please consider a donation."
• "All for a donation of £30 (everything I had at the time)."

Cons:

• "I could've bought the medicine my dog was given online for the price of the donation I gave of 20 quid."
• "We were willing to pay that amount but when the next receptionist came she said it would be 275 pounds plus the extras."

Website and Registration

Pros:

• "Got an appointment for my fur baby easy."

Cons:

• "I have tried online registration, without success."
• "Site is not as easy, as it sounds."

Staff and Service

Pros:

• "the staff were amazing so sympathetic talked us though what would happen and above all put our beloved pet needs first"
• "the service, advice, treatment and kindness given was second to none!"
• "Faith was so patient and caring with us."
• "The staff and treatment at the vets were amazing!"
• "Each time we have used this service the care and compassion shown to not only our dog but to ourselves too has been outstanding."

Cons:

• "Other than the rude women on out of hours who answered the phone and spoke to me like toddler having a tantrum."
• "I was shocked and disgusted by their response."
• "What concerns me is that they did not seem to know avian flu is a communicable disease."

Facilities and Accessibility

Pros:

• "Well looked after premises, clean and tidy."
• "Got an appointment on the same day as calling to register even though it wasn't an emergency and was only in the waiting room for less than 5 minutes."

Cons:

• "I explained I didn't live near their centre and was very ill with a long term health condition."
• "Stressful visit to this place lately, my cat went in on a sunday with an unknown problem."

Financial and Donation Aspects

Pros:

• "They can accept donations of human clothes and other stuff as well as older animal related items that they can 'turn' into money for their cause."
• "Fantastic facility if you are on some sort of benefits."

Cons:

• "£330 for bill I think they have got a bit muddled up as I'm on benefits."
• "£100 payment just because its a sunday is ludicrous."

Emotional Support

Pros:

• "They let me stay in the room for as long as I liked after to say my goodbyes."
• "The staff were very compassionate and gave us lots of advice."
• "Sadly had to get my dog put to sleep and the lady with brown hair and glasses was absolutely amazing."