Specsavers Opticians and Audiologists - Tooting Reviews Summary

Customer Service

Pros:

• "Always a pleasure to deal with the team at Tooting. Always so thorough and genuinely passionate about providing world-class service to all their customers."
• "Amazing customer experience, efficient and friendly staff who made me feel valued during the appointment."
• "Each member of staff we encountered was so polite and helpful, a skill that is not as easy as it looks and one which is refreshing to see."
• "The team at Specsavers Tooting are excellent. They made me feel very welcome, very much looked after and it was a great experience from start to finish."
• "Mr. Khan was thorough and exacting. He took me through the test and asked me lots of questions about when I wear glasses and gave me advice on when I should actually wear glasses."
• "Overall, a top notch experience with a friendly and helpful team."
• "I then had a frame fitting. It was a really friendly service and I didn't ever feel I needed to spend more than I could afford."

Cons:

• "They gave me the wrong lenses and when I went back with them they told me that maybe I was old, sick, had diabetes!"
• "Rude assistant. Been going here for prob 20 years. Only interested in getting your money now."
• "The receptionist was soo rude and very arrogant."
• "If I could give them 0 stars I would, when I arrived they’d cancelled my appointment, I had no phone calls from them even though the rude staff said they’d called."
• "Appalling service, had to wait a week for glasses to be made, then be told they weren't ready."
• "Coming from someone who rarely complains... poor customer services, majority of staff unhelpful, broken promises, can't get things right first time and repeated delays to receive specs..."
• "The staff is not friendly at all. They might kick you out if you don’t buy glasses."

Staff Professionalism

Pros:

• "Mr ARAFAT the optician was very very discipline organised & welcoming."
• "Anish and Paul (lab technician) at the Tooting branch were amazing."
• "I’m delighted with a customer service he provided me and his highest professionalism as well as his passion about his job."
• "I received a phone call within the hour advising my new specs were ready for collection."
• "Even in the middle of a viral pandemic the staff are genuinely fabulous."
• "I had the most professional customer service so far in Specsavers, from the beginning of my appointment until picking them up."
• "The Optician was very polite and helpful, with great communication skills."

Cons:

• "The lady staff I met with was not very helpful at all...just shook her head for everything as if she did not care."
• "We had a horrible experience in this branch. Very disappointed with the customer service approach."
• "Worst experience ever! Most unhelpful, disorganized and unpolite staff."
• "I am only giving a 1 star because of the inappropriate gazes I received from one man in particular at the store."
• "Rude staff, they look at you and treat you as if they above you. Really bad customer service."
• "The person who booked it told me it will be at 1pm... They kept me waited for 40 minutes."
• "The staff try to rush you through and the optician was an uncomfortable combination of both incompetent and rude."

Product Quality

Pros:

• "Having chosen new frames, I was advised that the technician could adjust my existing lenses to fit."
• "I needed to get my glasses two days earlier than expected and they were able to have it to me within hours of my request."
• "A special shout out to Ida and Prisha, they made me feel so comfortable as they were so knowledgeable, caring and unbelievably friendly!"
• "I would like to commend Funmi at the Tooting Specsavers for her excellent customer service."
• "Reordered frames over the phone. Good service and quick delivery with calls to check when I would be in so I didnt miss the delivery."
• "The team were very helpful and competent, they managed to book me in to see an optician and update my prescription, further to this they even book in my replacement which came the very next day!"
• "Received ready gladness on time checked again for comfortable fittings by trained staff."

Cons:

• "Rubbish. I ordered 2 sets of glasses and 2 sets of sunglasses in the hopes I would not have to return anytime soon. That was 7 months ago... My prescription was incorrect twice."
• "I have visited the shop 5 times in less than a month to get a pair of badly made rimless prescription glasses fixed."
• "The glasses that I did get I had to buy for 400 pounds and they are shoddy to say the least."
• "A long term customer of Specsavers... an extra charge of £39 for working on my own frames!"
• "Went for a contact lens test & bought 6 months lenses elsewhere based on the new prescription. The lenses were blurred in one eye."
• "First, even though I specifically asked for contact exam, they didn’t do it and sold me new lenses for my glasses."
• "I went to get 2 months of contact lenses and some new frames... Turns out they never ordered the lenses."

Management and Organization

Pros:

• "I will not hesitate to recommend anyone."
• "I’m delighted with the service from you guys. Very welcoming and helpful! Karolina thank you again I love my glasses."
• "I continue to be impressed by the excellent service offered by Specsavers Tooting and their dedicated and amazing team."
• "Everyone was very careful and attentive and tried to give their best assistance."
• "Henry is a gem, and the other staff were also really helpful."
• "I had outstanding experience at the Tooting branch, everyone was beyond helpful!"
• "My appointment was on time Received warmly with courtesy."