Specsavers Opticians and Audiologists - Hammersmith Reviews Summary

Customer Service

Pros:

• "This is by far the best specsavers branch I have been to yet. Great friendly service from all the staff, value for money, and very well run."
• "Special thanks to Natalia who helped me to choose the best frames!"
• "Yes yes yes!! The lady called Ragdon (sorry if I am misspelling) is the star of the store. Her patience, humour and knowledge is charming."
• "The staff is very friendly and nice and go the extra mile for their customers."
• "Everyone was patient and courteous."
• "Konan and Kajal will look after all your requirements with a smile."
• "The customer service at the Hammersmith branch was outstanding."

Cons:

• "Cannot get the prescription right some of the staff are quite rude."
• "Terrible customer service, keep you waiting at least 30/45mins after the time of any appointment."
• "There is complete lack of initiative and communication between staff upstairs and the lab making the glasses."
• "No proper communications post test - just sitting and waiting."
• "Service is none existent."
• "Cheap service but you kind of get what you pay for :-/"
• "Worst opticians ever, a group of non professional people."

Appointment Management

Pros:

• "He used an app that took a 3d image of my head so I could try glasses on virtually and it was a gamechanger."
• "The two for one deal is amazing and I will honestly never go anywhere else apart from Specsavers."
• "I'm also very impressed with the 'average priced' prescription glasses range, which are affordable and offer a wide range of styles to suit all people."
• "The eye test I received was thorough and he explained my results in a clear manner."
• "Testing was quick and easy and friendly."
• "The shop is clean and beautifully presented and the state of the art technology they use is second to none."
• "They have a wide range of specs and the service is nice and quick."

Cons:

• "Arrived for appointment only to be told I’d need two appointments."
• "The day of my appointment I made sure to come on time, and I waited around 40 minutes to get told that I had booked the wrong appointment."
• "Booked an appointment at 3:30pm today and I've not even been acknowledged since I got here a few minutes before 3:30."
• "Always leave well served and happy with my choices."
• "Waited 40 minutes to be seen, despite being asked to arrive early."
• "They just booked you for day they want to without telling you."
• "Terrible service. Went in to simply have the arm of my glasses tightened and was told to wait 30 minutes for something which takes less than a minute."

Product Quality

Pros:

• "The frame of my eyeglass was lose a small bolt."
• "I would highly recommend."
• "Always leave well served and happy with my choices."
• "I'm also very impressed with the 'average priced' prescription glasses range, which are affordable and offer a wide range of styles to suit all people."
• "The best and most competent opticians I've been to."
• "5 Stars for the 6 years I have been with this branch."
• "Honestly, very very kind and helpful people."