Scher & Marks Reviews Summary

Customer Service

Pros:

• "Always worth the travel to get here and receive great service EVERY time."
• "Excellent service from the moment you walk through the door."
• "The staff at Scher & Marks are always happy to help and are willing to go the extra mile to ensure that their customers are satisfied with their glasses or contact lenses."
• "Their service is perfect, they're always friendly and polite."
• "The service is great and the team are always very helpful and welcoming."
• "Fantastic service as always from Scher & Marks."
• "The staff are very friendly and really go the extra mile to give great customer service."

Cons:

• "Service is just a massive joke. My daughter was really in need to go to toilet and staff refused to use toilet and my daughter had to urinate in her pants."
• "Will never use this service again!!!!!"

Staff

Pros:

• "Jamie is a real star, he is so helpful when it comes to choosing glasses and he never makes me feel rushed into making a choice."
• "Very knowledgeable staff, I have finally found the perfect glasses for me."
• "All staff are very reliable, honest and truthful."
• "They call you by your first name which makes you feel at home and welcome."
• "Everyone who works there are so lovely and friendly."
• "The staff are always professional and helpful, excellent service and communication."
• "The staff were sincere and welcoming and were very helpful in finding me new frames."

Cons:

• No negative comments about the staff were provided in the reviews.

Product Quality

Pros:

• "They take the time to make sure that your prescription is accurate, and they use high-quality materials to ensure that your glasses or contact lenses will last for a long time."
• "They know exactly the type of frame you require to fit your face shape."
• "Great choice of reasonably priced frames."
• "They have a great range of frames."
• "The glasses are all well made and very sturdy."
• "They helped me to choose the right glasses for me."
• "They care about their customer and what is right for them, rather than just about the price tag."

Cons:

• No negative comments about the product quality were provided in the reviews.