Specsavers Opticians and Audiologists - Plymouth Reviews Summary

Customer Service

Pros:

• "The staff are always helpful, caring and attentive."
• "They couldn’t have been more helpful and within three days, he received a new hearing aid and the promise of a follow up free home visit within two weeks time."
• "I always have a very good experience whenever I go here. I have autism & anxiety, and my optician was very kind in explaining what things were and helped me not be scared."
• "If you need specs, don't hesitate to use this store."
• "Very friendly and helpful."
• "The professionalism and friendliness of the whole team is outstanding."
• "Every member of staff I spoke to was incredibly kind and helpful."

Cons:

• "When I visited this shop I put my glasses on the side while I tried out a new pair and the staff and the manager turned out to be no help at all."
• "This is my first time having glasses and it's such a shame it's been made into such a stressful situation, won't be shopping at specsavers ever again."
• "Supersavers did not give me the care or information which could have prevented some of the damage, surely that is why we go to opticians."
• "Absolutely hopeless. Two years ago I had to re book my eye test as they couldn't do my test on time and I only had one hour parking."
• "They appeared to be more interested in selling me spectacles which did not improve my loss of sight."
• "Very slow service and make sure the reception passes on that you booked in or they won't call you."
• "Absolutely hopeless. I have been back 11 times as they are unable to get the prescription right."

Cleanliness & Organization

Pros:

• "The store looked immaculate and all the staff were friendly."

Cons:

• "But the place was very dirty, and definitely had not been cleaned for a few weeks."
• "This place reminds me of a meat market."
• "The staff seemed inexperienced and uninterested."
• "Gets pretty busy, stood up waiting an hr, few times we've been in."
• "Staff were polite when actually being spoken to, but they looked very busy or unorganised as some got peoples names wrong and times."
• "The glasses were very dirty, smudged, cracked, some having black marks and the frames were very used."
• "Every visit here is shambolic and involves a long and inexplicable wait."

Value & Pricing

Pros:

• "I chose 2 pairs of glasses and it only cost me £85.00. Very happy with the quality and efficiency of the staff."
• "Good prices and good products."