Spec Tech Glasses Repairs & Lenses Reviews Summary

Quality of Repair

Pros:

• "Martyn managed to repair a pair of plastic framed cutler and gross frames so that they appeared brand new."
• "Changed the spring mechanism and hinge to good standard so happy can wear them again."
• "The repair is fantastic and they are like new."
• "The quality of repair on my glasses is excellent and practically invisible."
• "He repaired them beautifully. I couldn’t even see the join where they had snapped."
• "The repair they had done was excellent and we're very pleased with the result."
• "The repair completed to a good standard and at a reasonable cost."

Cons:

• "glasses hinge repaired, but lenses were damaged making said glasses useless."
• "The glasses were eventually returned to me, after four calls, with a second-hand, damaged arm fitted, after 13 days."
• "The glasses don't appear to have been welded but the arms partially replaced and the colours don't match."
• "Unfortunately, it took 3 months for Martyn to return them to me."
• "Very poor, I must have phoned more than 30 times chasing the return of my glasses eventually I got a tracking number and hey presto the glasses where returned the workmanship is also poor."

Customer Service

Pros:

• "Brilliant service as only took 30 mins to fix them."
• "Great and speedy service from Spec Tech, turned around my essential varifocals in a day."
• "Martyn replied promptly to my email enquiry and I was able to drop my glasses in the next day for a frame repair."
• "Enjoyed a very nice chat with him while I waited."
• "Really cheerful and friendly!"
• "The super friendly shop owner quickly fitted and installed two new temples from another pair of glasses."
• "Excellent personal service as I was able to visit the shop."

Cons:

• "Service was a bit slow, communications poor."
• "I am finding it impossible to get any response from Spec-Tech with regard to the glasses that I posted for repair."
• "I have not been able to get hold of anyone at Spec Tech despite calling and emailing several times."
• "I have tried calling on different days of the week at different times and received no response."
• "Zero communication."
• "Appalling service and certainly not as advertised."
• "Absolute joke, do not use this company if you want a quick turnaround."

Value for Money

Pros:

• "Had an unfortunate breakage with my glasses this morning and was recommended to go here via Vision express, took them in and glasses got repaired in 20 mins for a very reasonable £20.00."
• "Much cheaper and quicker than the larger opticians."
• "Instead paying through the nose I bought frames online and took to spec tech for lenses £25."
• "Such great service! I bought a couple of frames in Berlin and was quoted well under half the price here than in high street stores."
• "Very competitively priced replacement varifocal lenses."
• "Good price too for varifocals with Transition lenses."
• "Good quality repairs at a reasonable price."

Cons:

• "£15 per arm (2 x spring hinges), return postage is not free and 'fixed in one day' as stated on the website is nonsense."
• "The person I spoke to was always polite but, the service is poor and the final result shoddy, costing 25 pounds!"
• "£35 for welding which seemed expensive but I needed the repair done ASAP."
• "I spent 40 pounds, not really sure is that expensive or not."
• "The delivery isn’t in fact free and the next day delivery is also false."

Turnaround Time

Pros:

• "Repaired within an hour or so, fantastic!"
• "Fixed within the hour, good price, now as good as new!"
• "They repaired my glasses in less than 1 hour at a tiny fraction of the cost of a new pair."
• "Fixed 2 pairs of my husband’s glasses in less than 2 hours."
• "Great service! Came in with a pair of expensive glasses and he fixed them without any issues in 10mins."
• "Sent glasses, had chat with owner and had them returned next day repaired after payment."

Cons:

• "Had the glasses two months yet to hear anything back about them."
• "They have had them for 7 weeks after e mails tele calls told they were repaired but still no sign of the glasses."
• "Chose Spec Tech as the website states 'In most cases glasses are repaired within one working day of acceptance'... its been nearly 4 weeks and my glasses are still not back."
• "However my glasses arrived on 8th July with him and I only got them back on the 14th August."
• "You have had my glasses over 2 months but will not answer the phone, my texts or my emails."
• "Unfortunately, it took 3 months for Martyn to return them to me."