Optical Express Cataract Surgery & Opticians: Glasgow Reviews Summary

Customer Service

Pros:

• "The service was very fast and modern and the staff followed me in each step."
• "Everything was explained as it happened and everyone was reassuring."
• "Staff who dealt with my query were friendly and the whole experience was first class."
• "Really friendly staff. All of the team made sure I was comfortable and attended to any questions and problems that I had."
• "The staff are very friendly and courteous they always have the time to help you however busy the store is."
• "Great optical express. Staff are always friendly and welcoming."
• "The staff at Optical Express in St Enoch are very helpful and always have the best customer service."

Cons:

• "absolute rubbish poor service poor communications only happy when taking your money."
• "Awful experience. Called myself to find out if my Glasses have arrived and was told yes. Made the long journey only to be told my spare glasses were ready!!!! Staff are clueless."
• "The opticians themselves are very rude as when I originally attended in order to see the optician before ordering trial lenses which is what I was told to do."
• "Extremely disappointed with the customer service this time around."
• "Terrible customer service. They have a clear problem of communication within branches."
• "Felt like they did not listen to a word I said."
• "women was like a aggressive car salesman, pushing me to purchase a new pair of glasses."

Product Quality

Pros:

• "The resulting two pairs of glasses are better, but are still not the same as my prescription."
• "Excellent selection of glasses 👓 to choose from."
• "The glasses selection is fantastic!"
• "Five star service and good quality product."
• "Good price for great frames."
• "OUTSTANDING customer service and excellent selection of glasses 👓 to choose from."
• "Great prices, good variety of glasses, professional and caring staff."

Cons:

• "The issue was that the prescription worked at range, but was too strong for reading."
• "Despite the attempt to fix the poor fit of the extremely expensive glasses, 6 months later, they were very difficult to wear causing headaches."
• "Also I realised the pair of glasses I tried before buying are not the same they sold me as the logo on the side is slightly different and feels so cheap."
• "The glasses are overpriced."
• "Over £400 per pair for a poor product."
• "To top it off, after purchasing 2 pairs of glasses I was advised there was a manufacturing issue with the lenses."
• "No offers to replace or refund. I would not trust this company with something this important."

Staff Expertise and Professionalism

Pros:

• "Shona the optician was fabulous, full ppe worn throughout."
• "Saw the optician Brian for my injured eye. Gave some excellent professional advice and helped to reassure me."
• "Susie had a superb understanding of keratoconus and the implications it has on prescription glasses."
• "Jennifer and Blair have been Fabulous at fitting me with my new Vari Focal lens glasses."
• "The member of staff who did my initial checks was called Bilal, they were extremely polite and professional."
• "Saw Optometrist Waseem Asif for my check up. Staff and optometrist were very knowledgable."
• "Thea, my optician, was extremely friendly and professional."

Cons:

• "I went back to my previous optician who checked my eyes and found that my prescription had not changed."
• "I was given wrong info by the optician and by the call centre."
• "I bought my glasses in February this year... Just been charged £240.00 for two lenses. Not happy, but I do prefer their lenses."
• "I paid for contact lenses 3 months ago and still haven't receive anything."
• "Asked to bring my old glasses with me at the time of eye test which I purchased from them and after the test staff was all interested in sell new glasses but never offered to replace lenses or anything."
• "Eyes tested. Taken out to purchase a slight change in lenses. No discussion if I wanted to change or is I could afford it. Just a demand for payment."
• "I went to fix my wobbly eyeglasses that I got from them and they were incredibly rude."

Appointment and Scheduling

Pros:

• "I was running late to my appointment they still took me."
• "Yaseem was ready right on time for my appointment. Was very attentive and friendly."
• "Popped in to make an appointment at st Enoch centre branch, was given an appointment for same day."
• "They called me letting me know my eyes were due their regular test, which is just brilliant."
• "Taken straight away with no waiting for appointment."

Cons:

• "My only moan is with their appointment scheduling software: Made an appointment with the branch over the phone for 2pm; confirmation email said 1:45pm; and reminder email said 1:50 pm."
• "Over 2 hours waiting for a basic eye test."