Parkdean Resorts Sandy Bay Holiday Park, Northumberland Reviews Summary

Accommodation

Pros:

• "The caravan was a good size & very clean."
• "Our caravan was brilliant, less that a year old and was more like a chalet than a caravan, 3 bedrooms, full kitchen with fridge freezer, utility room with a washer dryer."
• "Stayed here in EV22 - a fantastic lodge with a stunning view."
• "The caravan was clean and the staff were very good."
• "Caravan was lovely, very clean, warm on arrival, which was welcoming."
• "The caravan was fabulous, very clean and almost new."
• "Lovely caravan nice and clean we were surprised how nice the caravan was we had decking with a slight sea view."

Cons:

• "The caravan was dated, draughty and no hook for the shower head."
• "The caravan was quite scruffy inside certainly wasn't clean."
• "The caravan, it was fine, spacious and in a good location."
• "When arriving at the caravan it was dirty."
• "This was supposed to be a Gold rating caravan and I would not even pass it as a bronze."
• "The caravan we booked was smaller than I had expected and was dull and uninviting."
• "This was a lovely caravan except for the small bedroom."

Staff and Service

Pros:

• "Staff all friendly and polite. Made time to chat to us and ask us questions about our stay."
• "Mandy works there and she goes up and beyond to help."
• "The staff all round were extremely accommodating."
• "Abbie the young lady in reception sorted us out within 10 minutes, give this girl a payrise."
• "The staff around the resort are super friendly and helpful."
• "The reception staff Claire and Liam are a credit to your resort very helpful and friendly and nothing was a problem to them always smiling."
• "Staff very friendly, including bar staff."

Cons:

• "Warden appeared to hate his job. Don't bother saying morning to him you won't get a response."
• "For the love of God avoid the place, caravans are manky, the arcade is the size of my garage at home."
• "No on-site management to help us at a time they advertise there should be."
• "The bar staff were totally different, abit rude and when they tried to over charge us by nearly £9 for drinks, they argued it."
• "Most of the staff cheerful except the odd one, on the bar area."
• "Unfortunately what lets it down is the service in the restaurant."
• "We waited in the car park for a phone call to let us know our caravan was ready but I had to go to reception to check at 4:35pm as no call - they had both mine and my wife's numbers. No apology."

Facilities and Entertainment

Pros:

• "Great on site facilities and so close to the lovely beach."
• "The WHOLE of the caravan park has Wi-Fi access."
• "The entertainment has improved massively since you got new entertainment manager in."
• "It's been amazing seeing erin and Chantelle back the last few years, and what a difference in entertainment since Chantelle became manager."
• "The entertainment was non stop through out the night and the Halloween show was the best we have ever seen it."
• "The entertainment on a night was fab, Phil who was on the entertainment team was absolutely brilliant, he made the night."
• "The showbar was good kept the kids entertained not too over priced either, plenty of seating."

Cons:

• "The toilet block was a bit manky."
• "Every cushion on the sofas in BOTH caravans was dirty and stained."
• "The food in the bar/restaurant is way overpriced for what it is."
• "Pool was small but as I write this it was limited to 17 I think (covid capacity) so it was actually OK to have a 45 min splash in there with the family."
• "The showbar needs some updating, and the toilets need regular cleaning as these get very bad and dirty."
• "The show bar was completely packed so no seats, which left the kids disappointed."
• "The parks facilities are not really sufficient for the amount of caravans on site."

Value and Pricing

Pros:

• "We got a fantastic deal on a 3 night stay."
• "Unlike other organisations you have not increased prices disproportionately."
• "Can use the facilities before your caravan/lodge is ready."
• "The drinks are quite pricey but what do you expect for a UK holiday park."
• "Great staff at the restaurant and food great value for money."
• "The food in the bar/restaurant were nice and a wee bit over priced but tasty."
• "Park amenities were top notch, restaurant serves beautiful food and the swimming pool has dedicated hours for you children."

Cons:

• "The food and drinks overpriced and food microwaved."
• "However I do think some were overpriced. £8 to do pumpkin carving for example is a lot for families on a budget."
• "The restaurant and bar was good albeit food being overpriced."
• "Some of the activities were quite pricey!"
• "Meals in the bar were pretty average (Wetherspoons are better) and expensive, as were the drinks (very expensive - £5 for a 440ml bottle of Speckled Hen)."
• "The onsite shop is very overpriced."
• "Food at chip shop poor."

Cleanliness and Maintenance

Pros:

• "Clean site and caravan."
• "The park seemed to be well maintained, the grass was mown and grounds looked neat and tidy."
• "The caravan was spotless (for being dog friendly), and so was the site itself it’s always lovely and clean."
• "The resort very clean and well kept absolutely lovely."
• "Caravan was spotlessly clean."
• "Very clean, direct access to the beach and staff are super friendly."
• "Park kept well, entertainment great. Arcade great."

Cons:

• "It is starting to look scruffy and the cleaning wasn't the greatest."
• "The whole place is dirty and nobody cares about your experience!"
• "The launderette... some machines were broken but seemed to be fixed quickly."
• "The park was kept clean but the play area was looking a bit tired."
• "The path leading to the caravan was very muddy on arrival."
• "The beach, when the tide was out, looked quite dirty and the view very industrialised."
• "The flooring throughout clearly hadn't been cleaned let alone brushed!"