Catterick Garrison Brewers Fayre Reviews Summary

Service

Pros:

• "Loved this new place, staff very friendly and helpful."
• "The staff were great, never met such a wonderful friendly group of people."
• "Staff great and as always willing to help."
• "The customer service was simply remarkable."
• "Good service, hot food, top up drinks for the children."
• "Staff are great, always busy flying round restocking items."
• "Staff were friendly, polite and helpful."

Cons:

• "Yet another mess up with the order, but unlike the previous times when no one apologised the manageress did come and sort it out."
• "We were told the Manager was coming to speak to us however after waiting more than 20 minutes after our meal was over we decided to leave."
• "Extremely disappointed with waiting time for food."
• "The service was not great either even tho it was empty."
• "At no point we're we asked how the meal was, had we enjoyed the experience."
• "Service wasn't great. One staff member blanked me three times at the bar before serving me."
• "Front of house person rude and impolite."

Food Quality

Pros:

• "Fish and chips were very good, and in fact, better than many more traditional pubs we've visited."
• "Around £7 for all you can eat of various vegetable/chicken or one lamb curry."
• "The meat and roast potatoes were good but all other veg was frozen."
• "On a plus side chips were nice and hot."
• "The food was good, tasty and great value."
• "The food tasty and the prices very reasonable."
• "The steaks were cooked well, the burgers were nice."

Cons:

• "Yorkies were rock hard, cabbage was somewhat overdone gravy was watery."
• "The overall standard of food is poor. Avoid this pub."
• "Carvery was either dried up, hard or slop."
• "Chicken was very charred, very dry."
• "Food was poor standard and included a random hair!!!!"
• "The food was completely tasteless, the sausage was more bone and gristle than meat."
• "Worst carvery I have ever had. Tasteless food, which was all luke warm."

Ambiance & Environment

Pros:

• "There's plenty of space, even if you visited with a big group."
• "Rooms were clean and well maintained."
• "Visited over xmas. Great looking, well-kept pub."
• "It's a large modern dining area with approx 50 tables subtly divided into areas."
• "Decor is modern."
• "The surroundings are pleasant."
• "The restaurant itself is spacious and well laid out making for a comfortable environment."

Cons:

• "The overall experience was horrific and the temp in the place was so hot."
• "Lots of tables not cleared."
• "Usual Brewers Fayre toilets being unpleasant decor and stank of wee."
• "The atmosphere was terrible, don't really get what's gone on with the staff here."
• "When dining with my children I don't expect to listen to swearing from the kitchen!"
• "Also far too hot either no air con or it was broken, but not good in the middle of a heat wave."
• "The floor was very sticky where I was sat to the point that when I was leaving I had a serviette stuck to the bottom of both shoes."

Value

Pros:

• "Lunch deals are good value though."
• "I would recommend it if you are staying at the Premier Inn Catterick Garrison and do not wish to travel too far for food and drink."
• "Food is good and they do 2 meals for £10.99 which are very good value."
• "Real milk for your unlimited tea/coffee - bonus 👍. Reasonably priced all-you-can-eat and good quality breakfast."
• "The food we had was more than acceptable for the price we paid."
• "A great place to eat the staff are amazing."
• "Excellent value and service with lovely staff."

Cons:

• "It's not worth £300+ for the 3 nights because of this inconvenience."
• "Overall very very poor performance for such a big restaurant chain. DO NOT COME HERE."
• "The 'Ultimate burger' is roughly the size of a frickadella from Lidl."
• "All in all the whole lot cost £35 where I could have got a better meal and cheaper at the Foxglove just opposite or Wetherspoons in Richmond! Big let down."
• "Don't even try to use your LOYALTY vouchers as they either A don't want you to use them or B and this is my favourite....don't know how as it's too much of an issue for them."
• "We booked the carvery for 5pm on Sunday to celebrate our 28th wedding anniversary. When we turned up the carvery had gone and we were told we would have to order from the normal menu."
• "Have been to this Brewer's Fayre lots of times, but never asked for a mug of hot water for myself whilst ordering a coffee for my husband. Today I did and was charged £2.59 for it."