Address: York Gate Guiseley, Otley, LS21 3NU, United Kingdom
Phone: +441943467818
Rating: 3.8
based on 502 reviews.
Accommodation
Pros:
"The cabins themselves are great. They blend beautifully from the outside with the forestry and are far enough away from the 'main' area (reception and hotel) to be very quiet and peaceful."
"The woodland cabins are adorable glamping spots, private and cosy with just the basics but that’s all you want."
"The cabin no 51 was OK near to reception."
"Perfect for couples they have hotel rooms and log cabins."
"The lodge was warm and welcoming."
"Our room was very large, clean and well presented with everything you could need for a comfortable stay."
"The cabin was beautiful, warm and the bed was really comfy - it had all the amenities you’d expect and need."
Cons:
"An extremely run down hotel."
"The rooms were dirty, footprints on entering the cabin no doormat inside the cabin."
"The ‘cabins’ are nothing like described on the website, they are not private at all and shared with 3 other couples."
"The room we had was feeling distinctly tired and unloved."
"Appalling rooms - filthy and the lights were broken, carpet was covered in stains."
"The room was very dated and really shabby."
"Room very basic and run down, no heating in bathroom and didn't look very clean."
Food & Dining
Pros:
"Great welcome, great food, great service."
"The restaurant had delicious food that always arrived hot and well presented."
"Great location, food was delicious!"
"The food is definitely on the expensive side for dinner but it was beautifully done and very good quality, so I feel worth it as a holiday treat."
"Excellent Sunday lunch."
"Good food."
"Lunch, dinner & breakfast were all fabulous, again with really enthusiastic staff."
Cons:
"The restaurant food was a low point as the salmon & barley had little to no taste, the chips I ordered had to be sent back as they were still hard."
"Dinner was served cold and had clearly been sat out for a long time."
"The food was forgettable, quite how you make a steak tasteless is quite a feat."
"The evening meal was very poor – my food was very overcooked, oily and tasteless."
"The 'red wine jus' was something out of a packet, not reduced as you would expect."
"Dinner was a disaster, I had the pork chop and it was so dry."
"The food in the restaurant is over priced and poor quality."
Spa & Leisure Facilities
Pros:
"We headed to the spa the next day and it was lovely and peaceful, the professionalism was amazing and a great massage for my first time experiencing one."
"The leisure facilities were nice and clean and 3 hours is plenty of time to enjoy it!"
"Great treatments and the staff kindly let us rebook treatments we had missed by arriving late at no extra charge."
"Excellent spa treatment, we enjoyed the spa area."
"Our full body massages were amazing."
"The spa pools were very relaxing and hot, steam and sauna as expected and we had time for a few lengths in the pool which was clean and inviting."
"The spa was incredible start to finish. Lovely staff and fantastic massage."
Cons:
"This hotel is a health risk! Despite a nice, small Spa, we will never be back. This isn't anywhere near worth the advertised price."
"The bar in the spa was not open so we had to use the hotel bar which was hosting a wedding."
"The jacuzzi was dirty with blacked, cracked and lifting tiles."
"The sauna and steam room don't fit many people in."
"Not enough loungers by the pool for us to sit next to each other."
"The steam room was out of order, the pool was cold, and the two hot tubs were jam packed with other guests."
"The spa facility was very poor."
Customer Service
Pros:
"Staff were amazing, so friendly and all smiling."
"Staff are very nice though and friendly."
"The staff that were in attendance were courteous. They simply appeared to be totally understaffed for the number of people they booked."
"The service and food we received in the restaurant was great. The ladies that looked after us were friendly and attentive."
"The staff are lovely, very friendly and helpful."
"All the staff at the chevin were incredible and I cannot fault the service one bit."
"The staff were exceptionally lovely, polite & helpful."
Cons:
"We have not been refunded the charge for this yet."
"The bartender... served adults who came afterwards."
"No one was there so had to ask reception if we seat ourselves."
"Staff at times were quite rude stating 'I'm not doing that' for a simple request and as mentioned were rude over the phone."
"We asked the staff to get our drinks and they said they were too busy."
"When asked to see the manager she sent a message back she was busy???"
"Shocking customer service would not recommend to anyone."