Hafod Reviews Summary

Location & Setting

Pros:

• "Beautiful hotel situated in the centre of Devil's Bridge just 200 yds from the Devil's bridge itself."
• "What a gem! Amazing setting, fabulous decor, good food, and a star staff member."
• "The venue is beautiful in such a gorgeous setting."
• "The Hafod Hotel is set in one of the most idyllic spots in Wales, in the stunning Devil’s Bridge."
• "Great location by Devil's Bridge and nicely renovated."
• "Fantastic Location, winter views of the waterfalls, Hotel stunning, rooms are very modern and clean."
• "Great location for visiting Devil's Bridge falls and railway."

Cons:

• "The only thing we didn't like was that we were on the top floor, and the stairs became quite tedious, especially after the descent and ascent of the falls, or in our bike gear."
• "Eating outside means having cars and lorries passing by next to you."
• "No parking facilities dangerous road to unload luggage. Renovations going on very noisy."
• "Also no internet or phone signal at this dump. Very little parking except on the lethal bend on the main road outside."
• "The pub is right on a bend, so be quick crossing the road if you want to sit at the viewpoint dining area."
• "Beautiful setting looking across valley, slightly spoiled by traffic but majority of drivers slow down when passing."

Rooms & Comfort

Pros:

• "The rooms are so plush and most definitely 5*."
• "We were lucky enough to stay in one of the suites which was beautiful."
• "Room was very modern comfy bed big window with first class view large TV in room."
• "Beautiful hotel...we stayed in the pen y garn suite on the top floor..falling to sleep with the sound of the waterfalls is so relaxing and the bed was amazing and comfortable."
• "Had a lovely stay! Had one of the recently renovated rooms and it was 5* faultless!"
• "Comfortable room with lovely shower and luxury feel."
• "They've had 14 rooms all newly refurbished and the bath is enough for 3 people!"

Cons:

• "Poor toilet area due to refurbishment."
• "The rooms advertised on are not all to the standard of the photos, it appeared the first and second floor rooms had all been refurbished to the high standard seen in the photos."
• "Only downsides were that the rooms were very cold on arrival. One room was very disappointing."
• "This is a big hotel without others nearby. The room we had was tired looking and needed redecorating at the least."
• "The window was filthy with an ill fitting blind. The carpet was a mess of holes."
• "The non renovated rooms are basic and a little tired."
• "If however you are unlucky enough like us to be put on the top floor the rooms are really really bad certainly not worth anywhere near the £90 they charge."

Food & Dining

Pros:

• "The food is really good and all home made and a credit to the chef👌."
• "The food, the choice of beers and the setting. Staff were great."
• "Amazing food, and great service."
• "The food is AMAZING!"
• "The food was lovely, and the staff where too."
• "Brilliant roast dinner from Hafod Hotel!"
• "The food was exceptional, generous portions and delicious."

Cons:

• "Main disappointment was when I ordered some soup to start. This wasn't great and was described as coming with crusty bread."
• "Came for lunch as it was daughter's birthday. Food was cold and had to return it to the kitchen to be reheated."
• "Stopped here for lunch but was a little disappointed, we only got half our order."
• "Food was average at best (my partner had the worst meal she's ever had and left it)."
• "Service ok but food not! Ordered pie of the day- different flavour to what I was told- came with what looked and tasted like Sundays leftover mash and veg!"
• "Food wasn't great had a Mexican dish which had carrots in and hardly any chicken just veggies not very Mexican."
• "The meal was disappointing."

Service & Staff

Pros:

• "Waitress was a total professional and really friendly!"
• "The service provided by Octavian was outstanding with a good hint of humour, very friendly, helpful and very professional."
• "Brilliant customer service. The staff are super friendly!"
• "Staff were all lovely and took extra care of our two year old."
• "Staff are amazing, so friendly and helpful."
• "Thanks also to the friendly staff."
• "Staff most helpful, nice and attentive."

Cons:

• "Appalling customer service by the acting manager."
• "Staff friendly but no understanding or effort towards vegans. Please educate your staff."
• "Rude staff and expensive drinks."
• "Not once did any member of staff apologise for the wait."
• "When the issue was addressed and we mentioned the child was autistic the manager (I presume) was very rude."
• "However, some staff weren't as on the ball, forgetting to bring the food menu I asked for or getting the wrong drinks order."
• "Great spot for a meal on a sunny Bank holiday evening but spoiled by slow service."

Value & Pricing

Pros:

• "Fantastic weekend at a great price!"
• "Great value for money. Comfortable room and excellent food."
• "It was moderately priced and made for a great lunch."
• "The food was so good! Quick and reasonably priced."
• "Absolutely well worth the price."
• "The dinner, bed and breakfast deal was well worth the money."
• "Food is delicious, huge portions!"

Cons:

• "Prices seemed slightly high, but there isn’t much competition in the area so this was expected."
• "Very overpriced for a very mediocre meal."
• "Sorry but sunday lunch is on the skimpy side so don't go if your hungry! Also a bit expensive."
• "They are dog friendly and their prices are OK. A little on the pricey side but they are close to a tourist attraction, so it's no surprise."
• "I popped in for a meal recently with some friends and although we all enjoyed our food which was served quickly on the cold Monday evening we were there, it was a bit on the expensive side."
• "Prices seemed quite high."
• "Very over priced in my opinion."

Accessibility & Facilities

Pros:

• "We were delighted to find the restaurant quiet and with a warm fire and super comfy chairs."
• "Really nice place to sit and chill."
• "It's a bumpy walk and lots of steps and railings are in place."
• "Lovely warm sunny day to sit and have lunch."
• "Had a lovely vegan meal outside under the verandah. Cracking view, friendly service and the food was delicious! Fresh, filling & balanced."
• "Great little hotel situated next to Devils Bridge, The room I had was modern and tastefully decorated."
• "Modern, clean with fantastic views."

Cons:

• "Don't accept cash and that isn't accessible, one disabled member of our group couldn't pay for themselves."
• "The ladies loos here small and looked a little run down but they weren't dirty so not a big deal."
• "Also no internet or phone signal at this dump. Very little parking except on the lethal bend on the main road outside."
• "Couldn't even stay here after being shown to our room! The hotel smells dirty on entry."
• "The kids chicken meal which was very garlicky and therefore inedible in our 8 year olds eyes!"
• "The pub is right on a bend, so be quick crossing the road if you want to sit at the viewpoint dining area."
• "Did not need to book a table though this may be different in the height of summer."