"The food was beautiful both in taste and presentation and cooked to perfection."
"Food & drink was very tasty & everything freshly cooked."
"Food lovely, brilliant breakfasts."
"The food for breakfast and evening meal was amazing."
"Food was great, bar staff fast and friendly."
"The 3 course meal was served well, prompt, hot & tasty."
"Food in the bar was delicious (Try the steak, ale and haggis pie!) and the breakfasts were equally as good."
Cons:
"The food was mediocre and the service terrible."
"Food awful, promised breakfasts didn't happen as no where to sit with no apologies either."
"Breakfast was inedible, however dinner was amazing - clearly different chefs on!"
"Food was not good at all, three of the party of eight ordered steaks, medium rare, not one was."
"Food awful, scallops burnt, terrine ok but toasted bread was so hard could barely eat it, rack of lamb was just fat."
"The breakfast the following morning was the worst I've had, no orange, limited items, no beans, long wait."
"When we ordered our starter the bread roll for the soup was frozen and my Fiancée’s asparagus was cold with a cold bland flavourless hollandaise sauce."
Staff and Service
Pros:
"We had the best time ever staff were so welcoming and friendly."
"Staff were Friendly and Helpful."
"The staff were Brilliant very Friendly and hard working, nothing was too much trouble."
"The wedding staff were amazing and the wedding day itself was like a dream."
"Staff were professional and efficient."
"The staff very helpful and friendly."
"Staff were amazing & nothing was too much trouble."
Cons:
"Service was appalling meal after a wedding, food was ok expensive but the service was really poor."
"Bar staff seemed a bit new and very disorganised."
"We had to ask 3 times for our wedding meal to served. Two hours late."
"The service was shocking. My guests where on numerous occasions waiting well over an hour for their bar orders to arrive."
"Service was very slow and inactive. Having to find a waiter to take an order ask for another napkin, or to pay the bill."
"Service was disgraceful."
"Very poor service, we had a booking for five rooms for two nights... waiters was very rude and non professional."
Room Quality
Pros:
"The hotel is impressive as you drive in and the room looked brilliant."
"Room was lovely, but tv very outdated and too far from the bed."
"Room was warm, and well presented."
"The room was exceptionally clean and we had a wonderful welcome when we arrived."
"Rooms are spotlessly clean and comfortable and well appointed."
"The hotel room itself was very spacious, including a bath and a separate wardrobe area."
"Rooms were excellent."
Cons:
"The room had stains and marks, the thermostat/aircon buttons were broken, bathroom bin was damaged and toilet holder hanging off."
"The hotel rooms however were very run down and tired, window seals gone allowing all motorway traffic to be heard through night."
"Room was let down by really poor lighting and dirty old mouldy bathroom."
"The room was tired with stained carpets and poor lighting it is in need of an upgrade."
"Rooms are very nice but the air conditioning was broken."
"The accomodation was tired and very poorly equipped."
"The bridal suite is outdated. Shower leaked. Needs a revamp."
Value for Money
Pros:
"£95 a night is an appropriate amount for what you get at this hotel."
"We felt we had good value for money though and enjoyed our stay."
"Rooms were kept clean and they were comfy and spacious, with good room wifi and smart TV."
"Our suite was spacious, very clean & comfortable."
"The rooms so clean and spacious."
"We found the room to be clean and comfortable."
"Would definitely recommend this hotel if your planning on a Gretna wedding."
Cons:
"For a 4 star hotel and the price we paid I think we’d have been more comfortable in a premier inn."
"The electric charging point is disgraceful, charged £10 for 30%."
"This is categorically not a £160 a night hotel."
"Drinks horribly overpriced."
"We had to pay a deposit of £60.00 on arrival on top of an already pricey stay."
"Food in brasserie excellent but very expensive."
"Overall if it wasn’t for our guests making it a great day our wedding would of been a disappointing day."
Wedding Services
Pros:
"The hotel is a well oiled wedding machine, which handles many weddings everyday."
"The wedding staff were amazing and the wedding day itself was like a dream."
"We had the best wedding experience, it was exactly what we wanted."
"Private dinning for wedding was perfect and made our wedding day that extra special."
"Best decision ever getting married here, especially as the setting at the famous blacksmith shop was so romantic!"
"Lovely room and everything on hand regarding wedding venue."
"A fantastic venue, for a wedding!"
Cons:
"Booked the bridal suite which we was assured would be made up in the day of the wedding which again didn’t happen."
"Had booked breakfast in bed for morning after the wedding which didn’t happen."
"The only criticism would be the wedding meal. It was rather bland, meat and boiled veg with gravy which wasn't great."
"I understand the groom and bride had originally booked the function hall and bar until 1am but the bar shut at 10.30pm and we were basically ushered back to our rooms by 11pm."
"The wedding planner failed to make any contact during the stay, despite me arriving the day before."
"They didn’t even provide the veggie option of a main course for the bride and had to make her up a quick mushroom risotto for her main meal at her wedding reception."
"The wedding was amazing but that was by no means thanks to the hotel."