Address: Gretna Green, Gretna, DG16 5DY, United Kingdom
Phone: +441461338257
Rating: 4.3
based on 277 reviews.
Accommodation
Pros:
"Accommodation was brilliant, nice restful decor and spotlessly clean."
"The rooms were great, clean and fresh."
"We found our room lovely and were really pleased."
"Room was nice, a few touches were needed to make 100% but a effort had taken place."
"Our room was lovely, with a beautiful ensuite."
"The room was very nicely decorated the bed was very comfortable."
"Our room was clean, cosy, the bed was really comfortable and the shower was great."
Cons:
"The 'Superior Twin' my friend booked- was tiny to be fair, with minimal space to walk between the bed and the wall."
"The rooms for our guests... weren’t like the images and the quality was very poor."
"As soon as you go upstairs you are transported back in time, and not in a good way."
"Room in serious need of refurbishment, it all looks very tatty."
"The actual rooms are quite basic and need some work doing."
"If you have a back room you are right next to the motorway which was very noisy."
"Room was Ok but disappointing to see holes in the wall and wallpaper."
Staff and Service
Pros:
"From the moment we and our party arrived the Hotel staff were fantastic, nothing was too much trouble."
"The staff are extremely friendly and helpful."
"Staff, however, were great — very friendly and helpful."
"Staff were very friendly and welcoming."
"This hotel catered to our every need, every single member of staff should be praised."
"All the staff were happy and helpful."
"The staff were fabulous, the venue was lovely and the food exquisite!!"
Cons:
"One of the bar staff was a bit arrogant with us when we asked if they had normal coke or pepsi."
"The lady on reception was very unpleasant asking us to settle our bill, which was already paid."
"On checkout staff showed no interest in whether we had enjoyed our stay or not."
"However the wedding planners over the road need to learn some manners! The way my family were treated and spoken to last weekend was disgusting."
"The reception staff unfortunately we're quite rude and unhelpful hence only 4 stars."
"Small double room £135 + £25 for 'early check in' one night only, unfriendly impolite staff."
"Staff attitude was 'can care less'."
Food and Dining
Pros:
"Food is delicious, rooms are spotless and the location is beautiful."
"The food was outstanding and presentation was fantastic definitely worth the money."
"The food was outstanding, hot and delicious also very filling."
"Food was amazing (breakfast and Evening meal)."
"The food and staff were brilliant as well as front of house and restaurant looking fantastic."
"Food at the Gretna Hotel is tasty and very well cooked. The breakfast gives a good selection too."
"The meal was fabulous not a complaint from anyone."
Cons:
"Food on the first night, everything fried was over done and hard."
"Dinner was nice but not up to the amount charged!! Tasty but under seasoned and vegetables under cooked."
"Breakfast is not that amazing and no option 'a la carte'."
"Food wasn't great."
"The hot food wasn't great as it had been sat out for a while."
"The meals served were lacking vegetables."
"Breakfast was a bit stingy (given 1 sausage, 1 mushroom etc)."
Location and Grounds
Pros:
"This is a beautiful place to stay if you are attending weddings at Gretna."
"Lovely location in its own grounds."
"The grounds were beautiful (especially for photos!)"
"The grounds are wonderful and really added to the romantic feel."
"Great location for sightseeing in Gretna and the old blacksmith shop."
"The Gardens and outside of the property are well maintained and have some great photo opportunities."
"Fantastic location, building and grounds, perfect for wedding photos."
Cons:
"You have to tackle 3-4 sets of steps with no proper handrail to hold on to and using crutches makes this dangerous."
"The hotel is not that friendly to people with accessibility issues."
"Whilst the location is focused on weddings it is noisy."
"The only thing that spoilt the stay were some very rowdy wedding guests, who unfortunately for the hotel entailed the police attending on two occasions for the same reason."
"Drinks expensive - they're exploiting the captive audience."
"Sadly the restaurant staff, the evening before the wedding were not so welcoming or friendly."
"The hotel looks better in photos than it actually is."