CheaperWaste Reviews Summary

Customer Service

Pros:

• "Customer services, while always polite, seem unable to actually help when you have anything more serious than a missed collection to chase."
• "Staff are friendly."

Cons:

• "Absolutely awful, please do not use this business. They do not reply to any emails and do not care about any issues you have - whilst they take more money from your direct debit."
• "All your emails ignored."
• "Honestly the worst company I have worked with, I called today to cancel my contract as I have not been happy with the service from the start and apparently I need to give them 3 months notice."
• "Genuinely the worst company I have ever had the displeasure of working with."
• "Incredibly hard to get through to on the phone - expect to spend anything from 30-60 mins on hold just to get to speak to someone."
• "You can never get through on the phone, yesterday I was told I was number 21 in the queue which I find almost impossible to believe."
• "They have rude and unhelpful customer service staff."

Billing and Charges

Pros:

Cons:

• "They over charged me."
• "Do not tell you about hidden charges such as rentals, waste transfer charges, membership charges and overweight charges which for my bin full of cardboard and plastic is something that is obviously daylight robbery."
• "Overcharged every month for lifts that weren't even taken."
• "Unexplained charges."
• "Cheaper waste have also consistently messed up our invoices. They’re trying to charge us for items we haven’t received."
• "The fraud company. They did not collect my waste and send me invoice for £336 saying it was extra weight charge."
• "They put extra charges on invoices!"

Contract and Cancellation

Pros:

Cons:

• "I have tried to cancel my contract but they have renewed it on my behalf and tell me if I cancel I will still have to pay."
• "Tied up in lengthy contracts."
• "I tried to cancel at the end of the 2 year contract and their complicated cancellation process, it has to be emailed etc before 3 months at the end of the contract - meant they re-enrolled me for another 2 years!"
• "Renew contract way before renewal date."
• "Tie you in to a 2 year contact where they have constantly put the price up and you can do anything about it."
• "They renewed my contract without consultation and are now taking me to court for over £500."
• "The contract auto renews its self. You have to cancel 6 months before the end which is not explained."

Collection and Reliability

Pros:

Cons:

• "I have been in contact for 12 months and only had 2 collections when im paying for monthly."
• "Overcharged every month for lifts that weren't even taken."
• "They kept failing to turn up every week but kept billing me."
• "They won’t collect your waste for weeks on end then send threatening emails from their legal representatives."
• "Throughout the first lockdown they never emptied our bins."
• "I never had my waste collected by this company, they never showed for bin collections that I was paying for."
• "Our bins have not been collected now for over 2 months. That's 5 missed collections and they are still not full."