Friary House Surgery Reviews Summary

Staff Professionalism

Pros:

• "Drs Bertie and Tuckley are fantastic, and go out of their way to help."
• "From the moment of my Klink request I was greeted with warmth and professionalism by your friendly reception staff."
• "Each and every nurse, practitioner, paramedic, and counselor has stepped up their skills excellently to help the doctors provide a first class service."
• "I just had a blood test done recently and the phleblotomist was wonderful."
• "I’m really impressed by the care I have received from Friary house."
• "I found that all staff at Friary House Surgery are polite, very helpful and professional."
• "The receptionist was very polite and the nurse was extremely helpful, kind and professional."

Cons:

• "This is the rudest surgery ever! Can’t believe how rude some of the receptionists are."
• "It takes twenty minutes to get through to the reception but when you go into the surgery the reception phone is just ringing whilst the receptionists are gossiping."
• "The staff are rude, sarcastic and dont seem to care, especially the women at reception!"
• "Awful person on the phones. I've just come off the phone as I have had a problem with my jaw dislocating."
• "Receptionist staff are extremely RUDE, they act like they are doctors and don’t give any sympathy when your needing to speak to a doctor!"
• "Some staff great but carry those who are ignorant, rude and an embarrassment to the heros of the NHS."
• "Rude, rude and rude! Receptionists need to go! Appalling service!"

Service Efficiency

Pros:

• "Some doctor's surgery's won't be able to see you for WEEKS whereas Friary House at least get someone to ring you that day - sometimes you even get a same day appointment."
• "However, the Klinik system is fabulous! Have used it a few times now and find it much more efficient."
• "I received a top up prescription within an hour of submitting a request through klinik."
• "The prompt response to my queries, the speedy coordination of additional tests or consultations, and the seamless scheduling of appointments all highlighted the efficiency of your practice."
• "Doing telephone appointments first is brilliant as it can save you having to go down there at all."
• "Got a call back within the hour, appointment given, listened to by the doctor including a little bit of conversation and sent on my merry way with the medications i needed to get better."
• "Whenever I use klinek for me or my infant son we get very quick call backs."

Cons:

• "Been waiting for my prescription to be sent to the Pharmacy for 2 weeks now."
• "Absolutely appalling service, never answer the phone unless you've been waiting at least twenty minutes and when you do they get prescriptions wrong."
• "Took me almost 30 attempts to get through on the phone and then I was on hold for 10 minutes before someone picked up."
• "You call the surgery on the phone and go on No 15 on the call. This lasts for over 3 hours to get you to number 5 then it either cuts off or send you back to number 10."
• "Asked for a repeat prescription on 13 Nov, two weeks before running out and only received in pharmacy today, 1 Dec."
• "Never any appointments available, phoned everyday for the last 2 week and never manage to get in."
• "I have been ringing ALL year trying to get through to book a smear test, even tried emailing etc with no joy."

Patient Care

Pros:

• "Great 5* Surgery - Honestly, I don't see the problem at all with this place."
• "They have saved my life on several occasions with their care and understanding of my condition."
• "I would say that even if I don't see 'the doctor', I see a very well trained profession who has on each occasion treated me perfectly and in a friendly, courteous manner."
• "They do a great job both reception and doctors."
• "The follow-up care I received was exceptional."
• "My GP and the other staff have literally bent over backwards to diagnose an issue I am having."
• "This is a great little surgery they have alot of patients and are always happy to help in my experience with funds being cut I think they do a stellar job."