North Street Medical Care Reviews Summary

Appointment Availability

Pros:

• "Managed to get a on the day Doctors appointment today for both my daughter and myself."
• "Emergency appointment - after a phone consultation I have been advised to see the doctor if possible to ensure the correct treatment/medication. Within 15-20 (including travelling time) I've got my medication, seen a doctor who were very helpful and understanding."
• "I can usually get an appointment within a week."
• "The waiting time for the appointment was very quick and everything went smoothly."
• "I have just spoken to a very polite lady who having asked me about my symptoms has booked me in a GP telephone call back for today."
• "I have been with this doctors for approximately 15 years and whilst I have to ring at 8am to get an 'on the day appointment', once I do get through, I do generally get one on that day."
• "Yesterday 4th July I spoke with a Dr Barber Qadir who showed extreme interest and concern therefore he booked to see me face to face today at 11.30."

Cons:

• "Also, calling in for appointments can be a 10-20 minute wait on the phone, to then be told they have no appointments for another month."
• "Worse surgery in history !! Cant get an appointment for love or money !!"
• "Always hated this doctors. Trying to get an appointment in next to impossible."
• "Am changing GPS as I cannot get to see a Dr here."
• "This surgery is an absolute joke. Getting an appointment here is like winning the lottery but not in a good way because the care is horrible."
• "You never see the same doctor twice. Run like a business. Too many patients and not enough care."
• "Phones ring constantly and you can't get an appointment."

Staff Professionalism

Pros:

• "A 5 star for Nurse Judy who I have seen a couple times and tries her hardest to solve an issue, recently calling me on a saturday to follow up with my results which I was very grateful for!"
• "Dr Sura has been the appointed GP for all of the residents at our 94 bed dementia care home for some years now."
• "Very professional and friendly service."
• "Amazing professional advice and help provided by Dr. Baber Qadir."
• "I saw Dr. Sabrina Ahmed and I can't rate her highly enough."
• "Dr Don-Dang is the nicest doctor I have never met."
• "Just had an appointment with Dr. Burack. I can tell that he’s the best one I’ve seen in the GP. He is really reassuring and helpful. He explained everything really well."

Cons:

• "Absolutely worst surgery in Havering I would imagine. (there can’t be any worse.)"
• "Horrible, Appalling, ridiculous service."
• "If you're considering this place, don't."
• "The gp I saw was so rude and dismissive, his lack of compassion left me in tears."
• "Absolutely terrible doctors the staff on reception are so rude especially Debbie."
• "Worst doctors I've ever experienced glad I'm not registered here !"
• "Hands down the worst treatment I’ve ever received from a doctor."

Reception and Administration

Pros:

• "The receptionists are over worked but they do their best."
• "Reception staff at Ashton gardens branch are helpful."
• "Reception lady was really professional and polite also."
• "The ladies at the reception are very kind and friendly."
• "The receptionist was polite, there was no waiting at all and the doctor who saw me, Dr Vootka, was helpful and informative."
• "Hello to all the staff consultants, nurses, receptionists and doctors at north street medical care Thanks for all the excellent care That you have done for me."
• "Very pleased that I chose North Street medical centre."

Cons:

• "Would give this place a -100 if I could .. left me waiting an hour for my appointment."
• "Not impressed at all. The doctors, once you manage to get an appointment are very good. It is actually getting through to the surgery that is a complete nightmare."
• "I have been register for nearly for four weeks now waiting for their call back, email or post but still not reply, even they don't pick up the phone."
• "Would give no stars but option not available, Tried to book appointment by phone today."
• "The attitude and demeanour of the receptionists is completely unempathetic, dismissive and rude."
• "Really impolite and unhelpful reception staff and awful phone system."
• "The reception staff let this practice down. Always ignored and left standing at the front desk."