Kwik Fit - Paisley - Incle Street Reviews Summary

Customer Service

Pros:

• "Member of staff immediately came to ask what the problem was and 2 minutes later in was up on a ramp."
• "Brilliant service from Gary, he had my car sorted in no time and his communication was excellent."
• "Alan and the team at Incle Street Kwik-Fit where excellent kept me updated throughout the whole process."
• "Professional high quality customer service and finally somewhere that doesn’t make me feel like the cost of services provided are exaggerated beyond what was required!"
• "Fantastic help from Callum McGinley the supervisor in Paisley."
• "Fantastic and timely service when I attended the Kwik Fit in Paisley for my car’s MOT."
• "Excellent service. Thought we had as faulty tyre valve or slow puncture. Neither was the case and they fitted a new valve and checked and all at no charge."
• "Fantastic garage! Highly recommended! Friendly, knowledgable staff with exceptional customer service skills."

Cons:

• "Your employee Sean was very rude to deal with on the phone."
• "Very bad attitude asked about wheel alignment and he said very busy was rude and could not fit me in did not looked bothered or interested."
• "He stuck his head out of the office window and abrupt demanded 'move the car in the car park'."
• "I also had great difficulty with the explanation of being unable to downgrade a tyre from a W speed rating to a V rating."
• "Trading standard need to be all over these guys."
• "Garages and auto centres in general can be very dodgy, I have used this one for years and have had zero problems."
• "Unbelievable to fix an punctured tire the guy had my car on for 25 min until I ask why my car was on to change a tire then he switched off this for me is an other level of incompetence."
• "I didn't actually visit Paisley Kwik Fit, but they keep emailing me someone else's details including all his contact details, vehicle details etc."

Value for Money

Pros:

• "Had a tyre swapped to a new alloy wheel, the guys here did a great job for a bargain price."
• "Good value for money for 2 tyres with discount."
• "The staff were friendly and informative, there estimate of the time it would take was spot on as well."
• "The MOT tester Mr. Brady is a fantastic asset to the company, he’s honest and always on point."
• "The guys fitted them in about 45 mins. and recommended I get my tracking checked, it was out a bit, so they sorted it there and then."
• "Always a pleasure. Kwik and polite service is standard here. £145 for a new run-flat for my Mini Clubman."
• "Recently bought four tires from this branch, today I needed a new indicator bulb and the service from the guys is always brilliant."
• "Booked and paid online for four tyres on behalf of my wife. Great service marred by her getting charged a further £65 for tracking adjustments! £30 elsewhere......."

Cons:

• "I feel that the cost of rectifying wheel misalignment (half the price of a new tyre) is unrealistic."
• "£160 for a one time wheel alignment that takes 20 minutes of work is a rip off."
• "Prices are more than reasonable for a test, assuming you book well in advance."
• "Arrogant staff members who couldn’t care less. Steering on car was fine until they replaced my tyres then steering was off."
• "Phoned the garage on short notice to get my wheels balanced. Callum in the Paisley branch was beyond helpful and I managed to get my wheel balanced within approx 40 mins."
• "Garages and auto centres in general can be very dodgy, I have used this one for years and have had zero problems."
• "I put my car in for an MOT yesterday and had a tyre repaired a couple of months ago and both times the staff were respectful, friendly and kept me informed."
• "I come here every year for a MOT and service, my last visit wasn’t as welcoming as previous, after paying over £330, all in he still charged me £25 for a puncture repair a mean you can almost buy a budget tyre for that."