Ryder & Dutton Estate Agents Huddersfield Reviews Summary

Customer Service

Pros:

• "The staff are knowledgeable and helpful to the end."
• "Jo went above and beyond for us, she kept us updated on everything."
• "Sold our house with Ryder & Dutton and very pleased with our service."
• "Absolutely amazing! Lucy and Moira have gone above and beyond for me."
• "Tracey and her team were great. They kept me informed all the way."
• "Emmy Spiers was very professional and helpful with all my enquiries."
• "I was most impressed with the friendly yet very professional service throughout from Ryder and Dutton."

Cons:

• "Shocking..made an offer for a house sales assistant Oliver who called me back and told me that my offer had been ACCEPTED...two days later I got a call to say that a higher offer had been accepted."
• "Shocking service, I requested an appraisal on a property in Lindley. I was booked in, there was a no show."
• "Absolutely unprofessional. I was interested in a pretty hefty priced 2 bed flat and emailed twice and left two messages...I received no call back or reply to my emails."
• "The most upsetting experience I ever had. I put the offer on the property all documents were ready to get going and the next day they put the price up with £10,000."
• "They make moving very stressful. Never update you. They take your money but do not tell you anything. They will tell you to keep an eye on the tracker yet they do not update this and worst of all they lie on your face."

Professionalism and Expertise

Pros:

• "Tracey was acting for the seller and we were purchasing our first home but she really managed both the buyer and the seller really well."
• "Rachel Abbott valued our property and gave an honest and confident valuation."
• "Used Ryder & Dutton at Lindley to sell my late aunties house. Oliver was great from the start, very friendly and professional."
• "We particularly appreciate the support from our main contact Emmy Spiers - she maintained excellent communication throughout."
• "Martyn was spot on with his valuation and the house was sold within ten days."
• "Tracey, who mainly dealt with the sale is absolutely brilliant."
• "Moira Cording and Madeleine Hodgson were my agents throughout my tenancy in my 3 years with Ryder&Dutton and a pleasure it has been."

Cons:

• "Absolutely unhelpful and rude when trying to arrange a viewing!"
• "Poor customer care. We phoned over a week ago regarding a property...If you're a seller and your hopes are to get people through the door...then you have to ask yourself if you are with the best agent."
• "Shocking service, I requested an appraisal on a property in Lindley. I was booked in, there was a no show."

Communication and Responsiveness

Pros:

• "She kept me updated at every step."
• "Despite many unexpected ups and downs we are very happy with the outcome."
• "I deal with various businesses often and I have seen a variety of customer service handling. I can honestly say that in terms of a point of contact with an estate I cannot praise Tracey Dewar highly enough."
• "Tracey was great. Good communication and got the house sold which is the main thing."
• "Jo Hardcastle who was on the sale of the house has been absolutely brilliant, I couldn't fault her at all."
• "Even when we were having a nightmare with our solicitors and endless delays, Emmy was always happy to chase it up for us."
• "Jo was an amazing help buying my first home...She really did make it a smooth process and much less stressful than it could have been."

Cons:

• "Absolutely unprofessional...I received no call back or reply to my emails either way to state if I could view it or if it was already taken."
• "They make moving very stressful. Never update you."
• "Absolutely unhelpful and rude when trying to arrange a viewing! If you try to arrange a viewing and all you're getting is sharp and frosty responses and you're made to feel awkward then it’s bad for customers."
• "Shocking service, I requested an appraisal on a property in Lindley. I was booked in, there was a no show. I chased them and had an apology via email from the manager informing me he would go himself and he would look into why it was missed. To this date I have called numerous times only for them to reply saying they would call me back. I have never had a call back."