Reeds Rains Estate Agents Wigan Reviews Summary

Professionalism and Friendliness of Staff

Pros:

• "Andrew was professional from start to finish in helping us with our search for our new home."
• "We had a viewing with Alan, who was professional and very friendly whilst conducting our viewing this weekend."
• "Fantastic service!! Fantastic staff!! Very professional and friendly and quick at responding."
• "Alan was particularly obliging & extremely knowledgeable of the local area & amenities, which gave me confidence to table an offer."
• "Alan was absolutely brilliant today on our tour of a property. We were met with a huge smile and a handshake at the door."
• "Everyone we have spoken to at Reeds Rains has been very professional & helpful at every point of contact."
• "Alan was very knowledgeable and helpful."

Cons:

• "Give any excuse to deduct as much as possible from your deposit as possible."
• "They never ring back to view there propertys that they have for sale."
• "Took 2 months for them to find back door key, constantly advised will receive call backs and never did."

Customer Service Experience

Pros:

• "They have given us good honest advise from day one and we can’t thank them enough."
• "Very happy with the staff at this branch very friendly service, katie their new lettings negotiator was very helpful."
• "I initially dealt with Rachel on the phone who kept me well informed and very polite."
• "Fab service, Janet is a credit to the company."
• "A big thanks to Andy and Mildred. The passion they put in to get our purchase through was great."
• "Alan was so friendly and professional he knew the answers to all our questions it was a pleasure to meet him today."
• "Alan was welcoming, funny, easy to talk to."

Cons:

• "Shocking. They never ring back to view there propertys that they have for sale."

Efficiency and Responsiveness

Pros:

• "Emma was great too. She was very professional and so kind associated with swift reply to telephone calls and emails."
• "Reeds Rains agents were very helpful and very fast."
• "Rachel was great too. She was very professional with swift replies to calls and emails."
• "Rachel in the Pemberton office has been really helpful and quick to respond."
• "Bryony was so friendly and helpful and always dealt with everything really promptly."

Cons:

• "Broken premises."

Property Viewing Experience

Pros:

• "Alan did it with great ease, no rushing and in a perfect manner😁 10 out of 10."
• "Alan was very welcoming and professional. Rachel was great too."
• "Alan, if you want someone passionate and professional in his craft Alan was all this and more he was charming."
• "Alan was already waiting for us at the property when we arrived, and from there on he was an absolute pleasure to deal with."
• "Had a viewing today with Alan, he was very talkative and showed us around the property adhering to the current government guidelines."
• "Alan showed myself and my daughter around a property in Hindley and he was very welcoming, funny, extremely good with my daughter and professional."
• "We viewed a property with Alan this week, it was a pleasure. Very professional and well prepared to answer all our questions."

Cons:

• "Shocking. They never ring back to view there propertys that they have for sale."

Recommendations and Referrals

Pros:

• "If we ever move from here, we know which agent we would use. Thanks."
• "I'll recommend to family and friends for future purchases."
• "Thoroughly recommend agent Janet Bolton who now works in the Pemberton office."
• "I would recommend Reeds Rains Pemberton Wigan branch to anyone."
• "Reeds rains as an estate agents to deal with as a whole have also been amazing, so helpful and always get back to me really quickly."
• "I would definitely recommend you services."
• "Everyone at the Pemberton office is extremely helpful and I would not hesitate to recommend them to friends and family."

Cons:

• "Unfortunately, I was unsuccessful with my bid for the property, however, after such a good experience with the staff at the Reeds Rains, Pemberton branch, I would definitely use them as the agency to manage any property investments I acquire in the future."

Professional Guidance and Advice

Pros:

• "Alan was particularly obliging & extremely knowledgeable of the local area & amenities, which gave me confidence to table an offer."
• "He was so helpful and seemed very knowledgeable about the area and the amenities."
• "Alan took time to explaining to me which area to invest in, the type of property to go for."
• "Alan walked me around the properties, advised me on the refurbishment and gave me extra time to take pictures."
• "Business and process was described in detail and our questions fully answered."

Cons:

• "Give any excuse to deduct as much as possible from your deposit as possible."