Bridgfords Sales and Letting Agents Burnley Reviews Summary

Customer Service

Pros:

• "The whole team have been brilliant and very supportive, always someone there for us to talk with."
• "Bobbie did an amazing job from the start. From collecting the keys after purchase to tenants moving in."
• "Service excellent definitely deserves 5 stars."
• "We have recently become tenants of a property managed by Bridgfords and the service has been second to none."
• "Excellent proactive service from friendly staff who do everything they can to sell your home."
• "Staff are friendly and supportive and keep me informed every step of the way."
• "The warm and friendly professional service makes the stressful process of selling your house a whole lot easier."

Cons:

• "Please, save yourself a lot of hassle and upset and take your business elsewhere."
• "Despite numerous calls to the agents they are not returning my calls and not having anything done."
• "I found the lettings team difficult to contact at times and the invoicing process was poorly communicated."
• "Their response to requests for maintenance is extremely poor."
• "We're are waiting weeks for replied to numerous emails, They simply don't give a damn."
• "They NEVER ring you back when promised, they are rude and abrupt on the phone."
• "The worst agency in Burnley, I had an appointment with them on Saturday and nobody came, even not answered to my call."

Professionalism

Pros:

• "Had an excellent experience with top class services of Colin and Beverly."
• "I would highly recommend you use bridgefords over anyone else!"
• "They were always friendly, helpful and answered all our queries."
• "The team at Bridgfords were extremely helpful! Consistently going out of their way to help ease the stress of buying my new home."
• "Extra special support has been from Colin Haslam who has worked tirelessly to get our sale through."
• "They were attentive to the sale of my property, experienced about the local market, supportive through the whole process without being overbearing."
• "The staff at Bridgfords are brilliant, very quick at getting back to you."

Cons:

• "I have never in all my life come across such a shoddy set up and totally unprofessional!!"
• "They NEVER ring you back when promised, they are rude and abrupt on the phone."
• "The sales team seem fine but the lettings department do not answer the phone or emails."
• "1 STAR IS TO MANY **STAY AWAY FROM THIS LETTING AGENCY** They are unprofessional, rude, incompetent...the list is endless."
• "Definitely does not deserve 1 star😠."
• "This is a very unprofessional company and would not recommend anyone to deal with this Estate agents."
• "The staff speak so fast that it's like you are getting fobbed off not happy with the service."

Communication

Pros:

• "The help and cooperation I received from bridgefords, Collin, Beverly and team. Was absolutely fantastic, they kept me informed right from the start."
• "The process has been made smooth with her constant communication via email and telephone."
• "They also kept us up to date with all developments during our sales process and chased up any queries we had along the way."
• "If you are looking for a personal service, you will find it here."
• "Can't give you enough information always keeping you in the loop with emails and text notifications."
• "They ensured I was always up to date with every detail and were always more than happy to help with any questions I had."
• "Any calls left on Voice Mail were returned quickly."

Cons:

• "Despite numerous calls to the agents they are not returning my calls and not having anything done."
• "They NEVER ring you back when promised, they are rude and abrupt on the phone."
• "They never return phone calls, letters or emails."
• "Hugely Disappointed by this Company... Disgraceful service received and we're stuck with them."
• "Do not deal with these letting agents if possible, they do not provide details upon request, they are slow to respond."
• "The worst agency in Burnley, I had an appointment with them on Saturday and nobody came, even not answered to my call."
• "The staff speak so fast that it's like you are getting fobbed off not happy with the service."