Nando's Harrow - Station Road Reviews Summary

Customer Service

Pros:

• "We were well greeted by Manuel, good customer service."
• "Server's were very friendly & polite."
• "The waiter named Felipe is very friendly and very welcoming to us."
• "Staff were friendly and attentive, would definitely go back."
• "The staff were super friendly and warm welcoming, with their smile on their face."
• "Every single manager, chef and member of staff is incredibly friendly and professional."
• "The staff here were so friendly and definitely made the experience worth while, in particular Naz and Nick."

Cons:

• "The manager was the worst. She doesn’t know how to communicate at all."
• "Customer service is an embarrassment."
• "Very rude staff. Was not interested in sorting out a payment query."
• "Very VERY BAD customer service."
• "The customer service from the manager was so bad."
• "I felt very uncomfortable at this Nandos, I just wanted to sit and eat with my friends. But why am I hearing one of the managers swear at one of his staff members as if it was a secondary school."
• "The members of the staff lady manager she wasn’t helpful at all very rude."

Food Quality

Pros:

• "I had rainbow bowl with halloumi, fresh & delicious."
• "Food is always delicious and more than worthy of the money you pay."
• "The food was great as usual!"
• "They have halal food, staff are amazing, food is superb, place is clean all the time."
• "Tasty food with good value for money."
• "Food was well cooked and tasty."
• "The food was presented neat and it was tasty."

Cons:

• "Very disappointed. Ordered something else and was given something else. Cold food."
• "The glasses were not clean so we had to ask for new ones, the food was quite cold when it arrived too."
• "I ordered Nandos for Sunday dinner and it was a disoster! Food was cold, mash peas wasn’t a mash."
• "Part of chicken was still raw that it completely put me off from ever coming back to this branch.. just no."
• "Chicken was almost burnt... And the crowd with children running here and there was awful."
• "Ordered a takeaway from harrow branch. Chicken smells funny and the sauce tastes raw. very disappointing."
• "The food was full of hair and the potato’s was not cooked at all."

Service Efficiency

Pros:

• "Best Nando's I've been to in London, for a number of reasons, its quieter than most others, ensuring you are not waiting for long, and allows the staff to provide better service, and great quality food."
• "Halal one opposite Tesco express, would 100% recommend! Quick service as you can order from your phone, they bring your sauces and drinks."
• "A great place for a Nandos bite. Usual fare but the service is quite quick."
• "Service is always great even if its really busy."
• "My server was attentive, quick and polite."
• "Service was good and made sure one of my parties members with an allergy had their meal specially prepared."
• "Lovely food and great atmosphere."