Lookers Ford Leeds Reviews Summary

Customer Service

Pros:

• "The service was flawless."
• "Great service through the purchase from the very first phone call to collection."
• "Raheem was a great help not only did he assist us on his day off he provided after care and rang to asked us how the car is running."
• "Great experience from first viewing the car to the handover."
• "Not only is the car exactly what I wanted, and absolutely as seen on the video, but I felt the service was personal and friendly."
• "Wouldn’t hesitate to recommend them."
• "Leo Fernández...kept us informed every step of the way by sending us a personal video."

Cons:

• "The customer service over there is shocking and I wouldn't have considered giving ford another penny of my money because of this."
• "Service department terrible trying to sell something at every possible opportunity given."
• "Worst garage ever. People talk to you like they're talking to someone off the streets."
• "The team at Lookers is most concerned about making sure they can stay behind their desk, and have customers wait in the showroom when there is nothing else going on."
• "Gosh main dealers are so extortionate and love to exaggerate the job to justify their eye-watering prices."

Vehicle Condition

Pros:

• "Over the moon with the purchase, exactly as described."
• "The vehicle was handed over in an immaculate and pristine condition, looking like it had just rolled out the factory."
• "Special Thank you to Patryk he helped me get my first car. He made sure it was in top condition before he released it to me."
• "The vehicle was handed over in pristine condition and ready for work."
• "The vehicle is absolutely spot on, a treat to drive!"

Cons:

• "Couple of issues with the car which was rectified before collection."
• "Got my car back which was immaculate with a dent on passenger side rear door."

Sales Team

Pros:

• "Joe is a credit to the team."
• "Joshua Tyerman was an absolute star. He sorted the vehicle and guidance me through the finance."
• "I can not recommend james bollington josh enough they went the extra mile for us and was professional, informative and very helpful."
• "Brilliant sales person Raheem Hussain none pushy delivered exactly what we were looking for perfect car."
• "Beth Jackson has been excellent throughout my dealings with her."
• "A massive thank you to Patryk for finding me the car that I wanted."
• "Patryk... made the process easy and enjoyable."

Cons:

• "Ford however need to stop promising delivery dates that are unrealistic!!"

After Sales Service

Pros:

• "I trust the after service will be just as great & easy as the purchase."
• "I’ve had a couple of minor issues with my new Ford Wildtrak commercial vehicle and I’ve had the pleasure of dealing with Megan in the service department who has been extremely supportive."
• "Very impressed with the service team at Lookers Leeds."
• "Pick up was smooth and after delivery service excellent."
• "Brilliant sales service and aftercare as I had a couple of niggles all sorted out immediately with no hassle."
• "I would definitely recommend the team and will deal with them again in the future! Outstanding service!"
• "Received my van this week from Ford lookers. I was looked after by James Bollington and Josh Wells definitely the best buying experience from these guys."

Cons:

• "There are many better alternatives than these guys who just don’t need your custom."