"Ross was so patient with me when I came in to buy my first car."
"They were really helpful with trading in our old car for a replacement."
"Thank you to Matthew Wright who was so helpful through the whole experience."
"I would like to thank your sales representative Hugo, he is an ambassador for your company."
"Nice people to do business with. Hugo helped us identify the right vehicle for us."
"Great experience dealing with Andrew T. Great from start to finish, not pushy, knowledgeable, good communication."
"When buying a used car from Lookers Carlisle the service was excellent. Professional, helpful and friendly."
"We came to Carlisle on holiday and on the off chance we had a look at a new car the friendliness and helpfulness of all the staff was so good we actually bought a car."
Cons:
"Car was booked 3 weeks previously for a job i was informed would take less then 1 hour, and upon arrival I was told car could be 5 or more hours."
"Very Disappointed after sales!! We bought a brand new Nissan Navara from these guys and at the time the salesman knew we were looking to purchase a private number plate and in the sale promised to make and send us a set of branded number plate’s once we found the right plate."
"If you are looking to buy a quality car with an honest and friendly dealer. We would recommend Lookers Nissan Carlisle 100%. From start to finish there was no pressure."
"Experienced long wait to have car repaired. When my time slot finally arrived it took 4 days to resolve the problem, and replace a faulty battery."
"Great to deal with prior to the sale. Gave us a good deal too. Unfortunately completely unresponsive to attempts to get them to help with a fairly minor bit of after sales help."
"Enquired about a car, got a phonecall same day. So far so good. Had more questions, rang back, asked for person who rang, they didn't recognise his name, so was forwarded to sales."
"Complaint in progress, since there first job in May 2022 I have been back to the garage 5 times for related and none related jobs (alarm ⏰ bells!!). Been over quoted by over £300 when the job was just under £600."
"I tried to buy the same car from the Gateshead branch but they didn't seem to care or be bothered, I left it a day or two and decided I really wanted the car so phoned my local Carlisle branch to see if they could get the car from Gateshead, What a difference, Everything done over the phone even though I only live round the corner, Chuffed to bits with my new car, Just shows the staff makes the difference, If they actually care. Lookers Gateshead 0, Lookers Carlisle 5."
After Sales Support
Pros:
"Nice warm and clean reception area. Free coffee and WiFi. Spotless toilets. Although I was told by the call centre booking office that my car wouldn't be washed and valeted on the lower priced minor service, I was surprised that it had been done."
"A fantastic company to deal with. Graham Stokoe and his team always ensure great service and regular updates."
"I had been recommended to go to Lookers Nissan for my mobility car by my friend who dealt with them with theirs. Jenny Wilson was the team member I dealt with and made at ease from beginning."
"Would just like to say thanks to Kurt of Nissan Carlisle. The service we had was second to none. We have just purchased our recent car with a part ex, and couldn’t be happier."
"I am so glad I decided to purchase a car from Lookers @ Carlisle. From start to finish the customer service from all the team in particular, Jenny, Phil and Guy has been absolutely fantastic."
"I consider the experience of buying my new car the best I have had either for a new/or used vehicle. What made it a pleasure to spend a large amount of money was down to the excellent services of Mr Hugo Mendonca."
"Great experience with Lookers in Carlisle. First time changing my car and couldn’t have been a better experience. Mark talked through each step with me."
"Just purchased a new car from Kirsty. The experience was excellent start to finish, even though we are over 200 miles away. A most refreshing experience compared to how we have purchased a car previously."
Cons:
"Service MOT wash and hoover carried out satisfactorily, however at the time of booking I specifically asked for the air conditioning to be looked at as this was not working, this was not carried out and the car has had to be rebooked in to address this."
"Given that I already knew the issue with the vehicle, and had communicated that with the dealership when booking the vehicle in, I was pretty disappointed that 1. the dealership didn't check whether the part required was available prior to booking me in."
"Don't bother with this dealership as they never answer their phones especially on the parts department side they obviously don't want the business. You'd be better off phoning Ayr branch and driving however far it is to there and give them the trade."
"With the impending demise of diesel and petrol cars in the market, the flag could be raised higher to promote Electric-only cars so that the public will identify with your dealership as being at the forefront of EV tech and the change-over that is only a portion of a new car's lifetime away."
"We found the staff knowledgeable, helpful and professional. We did not feel under any pressure to purchase a vehicle at any time whilst thinking or test driving."
"I thought my service I had received just under three years ago had been good until I went to sell my car. They had actually sold me a clocked car that had had the bumper replaced and neglected to tell me any of these details even though they would have had the details from the previous MOT."
"Went to Lookers Nissan Carlisle after searching for a new vehicle. Excellent customer experience, with none of the usual high pressure sales I had suffered elsewhere. Fantastic price on car and all done superfast. Big thanks to Jenny Wilson who looked after us on the day."
"Let's hope I get a response to this, as I've now been waiting since the end of September, when I bought an Infiniti for a second key to appear !! I've had to ring 3 times with the last response being .....it's on back order it will come when it comes !!! Very happy with the car. Very unhappy with the aftersales."