Western Nissan Stirling Reviews Summary

Customer Service

Pros:

• "William McConnahie was very helpful and answered all the questions my wife and I had about the electric car."
• "Kevin was extremely helpful in guiding me through the purchase process."
• "Service carried out by James was well communicated via telephone call and video."
• "Very patient with my elderly dad making sure he understood everything!"
• "He listens, laughs a lot, and gets to work finding the right car for me."
• "Great friendly customer service always a pleasure to deal with and cannot do enough for you!"
• "The whole team at Nissan are a credit to the brand and deserve recognition."

Cons:

• "Apparently there was no record of my booking."
• "The first time, I had no call to say the work had been completed."
• "I feel I have been lied from the start. Covid is not an excuse for this poor service."
• "Totally exasperated with this garage, they couldn't give a hoot about their customers post sale."
• "I’m quite disappointed with the lack of contact to be honest."
• "Never call back, never reply to emails and now my car has been there for five days without being looked at."
• "Customer Service is non existing in the service department."

Vehicle Purchase & Sales Experience

Pros:

• "David Steele provided us with a good result the 2021 Qashqai Tekna+."
• "We received an all round excellent customer service along with a great car."
• "David the salesperson was fantastic, extremely professional and kept me up to date with the whole process and even arranged to have my private plate changed over to new car."
• "Got exactly what I wanted without any high pressure sales the whole process from start to finish was how it should be when buying a car the salesman was well informed found exactly what I wanted gave me all the options took me through all the different payment deals and I purchased my new car Eddie Allen you are a star it was a pleasure meeting you thanks."
• "A big thank you to Filip and the rest of the team for a carefree experience getting another Nissan car no problems no hassle and a bunch of flowers for the wife, once again thank you👍."
• "After sale service was exceptional."
• "I purchased a lovely clean, pristine used car which I collected the next morning and I'm loving it."

Cons:

• "Sadly within 24 hours I realised I’d made a mistake and really needed a bigger car."
• "Went to look at a specific vehicle but might as well have been invisible as no one came near. Bought a car from another dealer."
• "This is by far the worst dealership I have ever used."
• "At the purchase of our second new car via the branch, outstanding finance was not settled in time leading to us paying £126 more to the old finance company, and a referral bonus I was told would be paid to me for referring for a second car purchase has yet to materialise."
• "Utterly dreadful Motability service."
• "Worst mistake every buying a car and warranty with Nissan Stirling."
• "Total embarrassment from a 16 Reg truck breaking down...so thank you Nissan UK so so so much!!! After clearing it from the general manager that I would now get a a 10% discount from my next service!!! Omfg!!!!!!! Thank you Nissan. Good bye Nissan."

Vehicle Service & Maintenance

Pros:

• "They did an all round health check and sent the report and video evidence by email for me to see for myself."
• "Service carried out by James was well communicated via telephone call and video."
• "Western Nissan are amazing I had warning lights and my car was losing power, they got it picked up on the same day through Nissan assist, the problem was dealt with and I got my car back within 48 hours."
• "They ALWAYS keep me updated as to changes or advisories."
• "The transaction was easy and straight forward and the transfer for our private plate was to."
• "My Nissan Pulsar brakes had been squealing for a while and took it to Western Nissan Stirling and they fixed it first time."
• "Considering this was a recall visit which cost me nothing I must say I am highly impressed."