Address: 1 Skene Pl, Newbridge, EH28 8TJ, United Kingdom
Phone: +443332416315
Rating: 4.5
based on 150 reviews.
Customer Service
Pros:
"Excellent attentive service without being pushy as so many car dealerships are."
"Service from Robert Yewdall was excellent spent a lot of time on options like cash or finance, warranty and service options."
"Jim Rowan has been our 'go-to' person for the last 5 years, providing us with excellent advice and service, with no hard sell."
"The salesman Jonny Brown was an absolute pleasure to deal with. Very polite and professional, and could not have done more to help me choose the right car at the right price."
"Mark our salesman was excellent would recommend this garage if you are looking for a new car."
"Scott and Cezar for an amazing customer experience in buying our new Juke Tekna+."
"Will went above and beyond to make sure that the whole process went smoothly."
Cons:
"Absolutely abysmal customer service from this mob."
"No contact from Western on when it had arrived until chased by myself."
"Was annoyed as they tried to get additional work done claiming car would fail on points that had passed the test not three days previously."
"Although it's a real shame I got no response to my request for a trade in valuation."
"Will happily take your money but once they have it they have no interest in aftercare."
"The worst customer service in history in dealing with a recall Navara."
"Would not use this dealership again as overpriced and woeful service."
Car Purchase & Delivery
Pros:
"The car was fixed to our standard with a few minor repairs being done prior to delivery, collection, the car is stunning."
"We will definitely be back to purchase our next car and have to say our new Qashqai drives like a dream!"
"From start to finish the process was so simple and effortless."
"Everything ran smoothly and the car exchange was safe and professionally run."
"I particularly appreciated that there was flexibility in collection date, unlike another dealer."
"The salesman I dealt with, Will, knew every aspect of the Nissan Leaf and helped me work out if it was the right car for me."
"Just picked up our new Nissan Leaf from Will McConnachie at Nissan Western - it was all so easy and done with such great professionalism."
Cons:
"The tailgate has now fallen off completely and is held together with ratchet straps."
"I was miss sold a tipper that I was promised was able to pull a trailer of 3500kgs."
"Service guys who went back on their promised quote, after dismantling my car for MOT."
"Plastic clips hold the rear panels together. Bad design and poor service."
"We purchased a brand new Nissan pick up van from here with an aluminium body... Within a month the rear panels were working loose and screws started falling out."
"Took deposit for a car which they had already sold."
"They claim they wash and hoover the car, but that isn’t true either."
Staff & Consultation
Pros:
"The team don't put you under any pressure, and were happy to run through the finance figures."
"Douglas whose customer care and attention to detail was what convinced us we were in the right place."
"Couldn’t have asked for a better experience, so professional, friendly and helpful."
"Each time I've been offered refreshments and Jason (who sold the car) has taken time to chat or even just say hi if he's with clients."
"Ken Percy who has been brilliant throughout."
"Scott took the extra effort to answer all our questions with great enthusiasm and patience."
"Will was extremely professional, patient and informative."
Cons:
"Went in to buy a van, they couldn't be bothered to even talk to me, it looked like the sales team were having too much fun in the admin office."
"I found them to be unprofessional and unhelpful."
"Service department are a joke, charged £99 for my 18-month-old Navara to carry out a diagnostic and then told me that at least once a week that I should do a 45-minute journey up the motorway."
"The service I got from the parts team is nothing short of shocking."
"Will never use this company again..absolutely disgusted."
"In general its the worst purchase I have made in my 20 years of buying and using 3.5 tonne crew cab tipper."
"Traveling from out side of Edinburgh post code not working called them to let them know we are getting late but when we got there, they said we missed our appointment."
Recommendations & Testimonials
Pros:
"Highly recommend."
"Absolutely delighted with the service at Western Nissan, would highly recommend."
"Based on my experience with Western Nissan, I can highly recommend them - after sales is an extremely important part of buying anything - this team has exceeded my expectations."
"I have already recommended both the vehicle and Western Nissan to friends and family."
"Would recommend anyone looking for a Nissan pop in and see what they offer we weren't disappointed."
"I would Highly recommend this dealership to any of my family or friends based on my experience."
"I would most definitely recommend Western Nissan without reservation."
Cons:
"Never ever going back. Will be looking elsewhere for my new car purchase soon."
"I am absolutely disgusted that Nissan Edinburgh refused to sell me a family car!!"
"Due to the poor advice of the need to replace perfectly serviceable pads and discs, and the vast price hike, to the point I consider that it was ripping me off, I will no longer use or recommend Western at Newbridge."
"Don't go here ever."
"Absolutely disgusted that Nissan Edinburgh refused to sell me a family car!!"
"Would definitely recommend this place."
"Don’t usually write reviews but recommending Western is a no-brainer. Top marks!"