Macklin Motors Nissan Glasgow South Reviews Summary

Customer Service

Pros:

• "From the very moment I set foot in this dealership, I was met with exceptional customer service."
• "Owen was fantastic - he explained about the scheme, filled out all the paperwork and had us approved and a car ordered all within an hour."
• "Absolutely delighted with the service I received from Luke Davies at Macklin, and very happy with the new model Leaf."
• "The communication from Leonie and Calum especially has been exceptional."
• "Service outstanding - I've never received such great service before from a car dealership!"
• "Every time the sales staff have been polite, knowledgeable and dealt with me in a friendly manner."
• "The staff go above and beyond to make sure the customer is happy."

Cons:

• "Worst Customer Service in nearly forty years!"
• "Staff were non friendly it felt a cold and unhappy place to be."
• "Terrible service! Booked my car in to get back to seat belts replacedal a week in advance."
• "Not once did I receive any apology from the managers I'd dealt with."
• "DO NOT BUY A CAR FROM THIS DEALER OR COMPANY! BEWARE OF FRAUDULENT BUSINESS PRACTISES."
• "This company are a joke. Had pre arranged a visit to the Nissan franchise to view a Nissan Micra Bose."
• "If you need your car repaired don't come here communication with them is a nightmare as well as they overcharge."

Car Purchase & Deals

Pros:

• "Fantastic car dealership, from the moment we walked in our experience was great, the staff listened to what I wanted and talked me through everything from start to finish."
• "They were able to get me a great deal and a fantastic car."
• "Pleasent sales staff took care of my requirements including the transfer of my personal plate. We negotiated a fair price for my vehicle."
• "Loved the extra touch on day of collection of getting to uncover my car in the showroom."
• "Great car buying experience with none of the usual pressure, hard sell or lies I have undergone in passed years."
• "Good part-exchange offered. Good price on the car we purchased too - so we felt it was a good deal and the car was as described."
• "We purchased our first electric car in 2017 from Macklin Motors Nissan Glasgow South. The switch to electric is a big thing and the team at the dealership all impressed us with their knowledge and approach."

Cons:

• "Since getting my car home I have been unable to get all the marks off my paintwork."
• "Got advisories on mot cert that no one explained to me."
• "They did not provide a clear breakdown quote of the car."
• "Also wanted over 1000 for brakes. And 1800 for a heat shield."
• "Verbally Negotiated options and prices were not reflected in the paperwork, making the car over £6,000 more expensive."
• "Be careful when buying a used car from here, small fault found the day after collecting the car."
• "Don't use them as they are not straight forward with car prices."

After-Sales Service

Pros:

• "Not forgot about after the sale either. Nothing is a problem, staff very helpful and friendly."
• "Bought my xtrail from this garage approved used, had great service since, car has been mot and serviced here."
• "The entire process was so quick and smooth."
• "Our new car was beautifully prepared and we were delighted with the whole experience."
• "The manager and sales staff bent over backwards to get our car ready."
• "First class service, no pressure sales would highly recommend this garage, delighted with our car."
• "Fantastic garage, great staff, car was fantastic, Calum Moss was a total gentleman, and nothing was a problem."