Address: Palace grounds retail park, Palace Grounds Rd, Hamilton ML3 6AD, United Kingdom
Phone: +441698207990
Rating: 3.6
based on 191 reviews.
Order Accuracy
Pros:
"The food here was wonderful as always the service by the staff is as good as it has been for ages."
"On the bright side, I got the most perfect sandwich I have ever seen, assembled and presented exactly as shown in the marketing materials, amazing!"
"I was served after about 5 mins waiting and received my order approx 5 mins later."
"I especially loved the new self-order kiosks, which made ordering so easy and convenient."
"Having just been thoroughly overcharged and then given not even half our order by Burger King, we refunded and went to McDonald's! Food was less than half the price, didn't take anywhere near as long to arrive and the staff were great =)"
"Credit to the staff for the speedy service despite how busy it was."
"Good staff. Beware of egg shell in breakfast items, although it has only happened on one occasion and staff were nice enough to replace the whole order."
Cons:
"Every time, without any exaggeration, that I go to this specific McDonald's they either forget something or they don't give you what you have asked for."
"Waited 40 mins on order and part of it was missing."
"Couldn't even get the order right after waiting 20 minutes for it."
"This must be amongst the worst run mcdonalds outlets as even when everything works they still manage to mess up the orders almost as often as they get it right."
"Service was slow. No milkshakes, large fries!! Order was missing bigmac and a cheese burger."
"Food came and the extras that were paid for weren't even in the order that was given to us."
"Waited 15 minutes for a fast food order in the drive through to drive home to find I only had a partial order."
Staff and Service
Pros:
"Just been to the McDonalds at Palace Grounds Retail Park in Hamilton...Stephane likes a wee chat while you wait and made me feel better after a long day at work."
"Another good McDonald's, friendly and helpful staff, love the new table service option, relatively clean."
"The restaurant was clean and well-maintained, and the staff were helpful when I had questions about the menu."
"I visited McDonald's in Hamilton Palace on 5th of March 2022 and it was very busy at the time but can't thank linda enough for helping us to get our order and the way she was was working with the delivery drivers! Fantastic 👍😀"
"However, I have to say that the staff at this branch worked flat out to fulfill everyone's order as quickly as they possibly could."
"Quick service at Hamilton mcdonalds was v quite on arrival quite a lot of staff."
"Regardless, the staff are usually always on the ball and making sure you're not waiting long for your order."
Cons:
"I feel sorry for the people who work there, the person managing at busy times is completely incompetent and can't seem to get the staff to get an order correct."
"Complete lack of leadership from manager who was flapping around adding to the noise rather than implementing any kind of plan or system to sort out."
"Staff sadly didn't appear to know or care what they were doing."
"Staff seem under pressure and working in chaos."
"Food was mediocre, staff more interested in talking about customers than customer care."
"The place is a shambles There is no staff co.ordination at night."
"Terrible experience with staff, within moments of coming in was rudely talked to by staff then had to wait ages where I was then rudely handed my food."
Cleanliness and Maintenance
Pros:
"Dine-in reopened today, 26th April and very strict measures in place, need to scan phone and enter details for test and trace procedures, order at table via app or machine, meal will be brought to your table."
"The food was hot and fresh, and the service was fast and friendly."
"Ordered a breakfast and truly enjoyed it for a change. Cheesy bacon flatbread was indeed cheesy and full of bacon on a flat bread."
Cons:
"It's never really the cleanest is it? But it's a fast food place and kids are messy."
"The cleanliness of this branch is going downhill! The tables look as though they need a really good clean, along with the floors."
"The restaurant area was messy most tables were needing cleared / cleaned."
"Can they not give you hot food in here everything i get is only warm it's a wonder I'm not dying of food poison from here and the hygiene is a joke this guy with a stinky cloth cleans everything with it puke."
"Place has been ruined by the changes and to top it all off there were no fizzy drinks available."
"Sloppy, chips stacked by the dozen waiting for customers so neither hot or tasty."
"The restaurants no matter where you go are always filthy from top to bottom. Food isn't the nicest it's good enough if you need something quick to grab."
Customer Experience
Pros:
"The atmosphere in a way makes me uncomfortable especially when I come in with my partner and we are both gay men and got glares and stared at by other customers and some staff."
"I really admired their dedication and willingness to correct any errors that occurred."
"Drive thru very busy right now, but orders handled pretty well."
"It is a busy drive through so I would recommend the Click and collect service."
Cons:
"Never going back there again."
"We will not be back."
"Pretty disappointed with my last visit if I am honest. Ordered at the window as the main entrance was closed. Checked my order as usual and as usual stuff was missing from my order."
"Total chaos in the restaurant, not helped by the fact that the screen displayed the order numbers isn't working."
"Not the best visit. We dropped in on our way to an activity day out. Typical that this is the day get kept waiting."