McDonald's Reviews Summary

Cleanliness

Pros:

• "The new ordering system worked well, the signature burger was nice and the seating was clean."
• "Dining area is cleaned regularly as are the toilets."
• "It is always clean, presentable."
• "Nice clean place regularly cleaned."

Cons:

• "Tried to find a clean table, there wasn't any."
• "This restaurant was a little bit untidy and many tables had not been cleared off and cleaned."
• "Toilet facilities can be doing with a major sort out."
• "Dirty eating area with bins full as well."
• "Tables are often not clean, especially if people have cleared their own trays."

Service

Pros:

• "The staff are the friendliest I have ever met in any Mcdonalds."
• "Staff were lovely and don't get paid enough to deal with what goes on there, especially at weekends."
• "Staff really helpful and Jane was really hands on and helpful."
• "All of the staff seem to do an amazing job at coping in such a busy environment! No mistakes and food is delicious and got a good service!"
• "Really delighted with how professional and caring one of the staff members were through drive through last night."
• "Food was brought to our table, with a smile."
• "The staff are very friendly and helpful the store it's self is clean and bright."

Cons:

• "Big stupid Touchscreens not responsive at all, couldn't even place an order????"
• "This is the worst McD I have been in. No matter what time of the day or night awaiting time for the service is absolutely terrible."
• "2 staff staring at me but did nothing."
• "Worst customer service been twice last few months and disappointed both times."
• "Waited over THIRTY MINUTES after ordering a single breakfast item."
• "Place should be bulldozed down. Run by primary school kids that have no idea what they are doing."
• "The staff are mostly kids with no social skills and clearly don't care."

Order Accuracy

Pros:

• "Good initiative and open till late. I needed some coffee at late might and in that area."
• "Orders are made very quickly and efficiently."
• "Drive through is queued out but they get through it all quickly!"