McDonald's Reviews Summary

Cleanliness

Pros:

• "The store was very clean and also looked very modern."
• "Spotlessly clean, staff are so lovely you just want to hug them, but can't due to covid restrictions."
• "Lively and friendly staff in a busy restaurant and drive thru which by the way was very clean!!"
• "Clean facilities, WiFi slow, plenty of electrical sockets."
• "As MC D goes this was extremely clean. Noticed that tables everywhere were clean as well."
• "Spotlessly clean."
• "St Austell McDonalds is clean, tidy friendly, has two lanes so drive through is quick, disabled access and parking."

Cons:

• "The outside seating area didn't look like it had every been cleaned."
• "Dirty tables where other customers have not cleared away their rubbish but then when you look at the overflowing bins they wouldn't have had the chance too."
• "Not happy with the hygiene."
• "Very unhygenic place to eat so we took our food away instead."
• "Only one toilet open in the ladies and it wasn't even clean, had poo all over the back of the toilet seat."

Staff and Service

Pros:

• "Staff was very polite and friendly."
• "Staff are polite and friendly, recommend."
• "So very helpful! I embarrassingly broke down in the drive through today And a member of staff was brilliant."
• "Visited this McDonald’s twice once for breakfast and once for dinner, both occasions were great, nice and clean inside friendly staff and fresh hot food."
• "Just want to thank Mike for being so amazing, reassuring us and helping us get all our food together to leave and being kind to my son."
• "Highly recommend, our food was fresh, hot and the best McDonald's we as a family have had for sometime."
• "Service was brilliant, fast and friendly."

Cons:

• "Don't order from here.. Staff clearly have no idea what they're doing."
• "Apart from the lady welcoming staff into this restaurant the other staff are not interested in customer service."
• "Staff need to have some customer service training."
• "One member of staff was happy to stand about at the till and do nothing."
• "The past few months for st Austell McDonald’s has had a huge downfall on customer service, training and also how the staff communicate with the public."
• "The cup I had with my drink broke and the staff just gave me a cup and expected to pour it in! Not very good customer service."
• "This has to be the worst branch that I have ever been to."

Food Quality

Pros:

• "Food was really nice and we always enjoy the cup of tea (PG tips)."
• "Food tastes nice, and the service is fast."
• "The food was good."
• "Food good, Coffee good."
• "Say what you want about McDonald's in general but the food I get here is decently priced, tastes good and solves the highway munchies on busy work days."
• "Enjoy the food. And coffee very good never varies always hot."
• "Our food was served piping hot and in next to no time."

Cons:

• "No vegan or gluten free options."
• "Not good chicken burger & chips salad was not fresh & chicken burger the quality was not testing & chicken nuggets was not good with price l pay total."
• "It's OK if your hungry to fill a hole in your stomach but usually it's just hormonal teens with a bad attitude serving with your food slapped together and given to you cold that's if you get the whole order in the first place."
• "Apart from that the food order was cold."
• "Never fails to disappoint sadly!! If I could give no stars I would!!"
• "Hate this place, cold food and coffee so hot it burnt my lip, I complained but just got told 'sorry' not going there again and I suggest you don't either!!"
• "But food was tasteless dry and to be honest looked old, won't be going back in a hurry at all."

Order Accuracy

Pros:

• "Order was successful and everything was in the order."
• "Typical McDonald’s location however the burger and chips came out piping hot and I was served very quickly even though it was busy."

Cons:

• "Have messed up nearly every order I have made there and not only that I have an allergy to onions which i stated and was still served them on my food every single time... won't be returning again!!"
• "Such a shame they get orders wrong so often."
• "Awful. Third order in a row where they've messed it up."
• "This is the third time ive ordered from here when ive been in the area on holiday...and its the third time they have missed something off my order."
• "Another balls up on my order, three things missing, and spotted too late/too far away to be rectified. I’m done with being ripped off by your staff. Never again."
• "Ordered big mac without lettuce and without pickle / gerkin through the drive through. Got home to find the big mac contained everything."
• "I ordered £30 worth of food from mc Donald’s in st Austell all Uber eats delivered was 4 drinks the same so mc Donald’s messed up my order."

Parking and Accessibility

Pros:

• "Parking is free for 2hrs."
• "Brilliant place to visit for a walk, bike ride, play in the park, and BBQ."
• "There was ample parking."

Cons:

• "Parking not good, as they share with other shops in the area."
• "Spent over £100 eating with 3 families in the restaurant on a wet afternoon. Received a £100 parking fine from their company which policies their car park (MET parking) and the manager was not in the slightest bit interested."
• "I also received a parking fine here. They cleverly blend their carpark in with the existing one surrounding them and then slap you with a fine if you go into KFC."
• "Massive car queue waiting to get parked/drive-through."
• "It's ok ..access is terrible at peak times as car park too small and shared with whole load of other businesses so be careful not to get stuck.. park opposite and walk over at peak."