Bramleys Reviews Summary

Customer Service

Pros:

• "The sale of our house was handled with great professionalism, Bramleys kept us fully informed throughout the process."
• "Karen Tinker deserves a special mention for her patience and professionalism throughout."
• "Michelle was a dream to deal with, friendly, knowledgeable and proficient throughout the whole process."
• "Whenever I reached out to Bramleys, I consistently received prompt and helpful responses."
• "Their communication is always quick."
• "All staff I've dealt with at Bramleys have been most helpful, efficient, professional and kind."
• "Both phone and email communication was swift, and I was kept updated in a very timely manner."

Cons:

• "When looking to rent properties in future I'll be sure to avoid Bramleys, no communication with them whatsoever."
• "Been left in the dark wondering whether the property is now for let or whether my application was successful."
• "I have called them as a buyer to ask for information and all i heard was 'I dont know', 'you will have to call back and ask someone else', 'cannot help you'."
• "She never said she will approach the landlord to confirm rather than she kept on assuming things On Landlord’s behalf."
• "The particular agent we are dealing with has some of the worst people skills and customer service I have ever had the displeasure of experiencing."
• "Never ever use this estate agent! Daniel Keighley, who does the valuations at the Huddersfield office is very rude and offensive to deal with."
• "She kept refusing my offer by calling me three times on different basis."

Property Management

Pros:

• "Any issues with the property was sorted promptly and the whole process of starting and ending the tenancy was really simple."
• "They were incredibly thorough with the property and the information I received upon moving in was above and beyond."
• "Bramleys are always so professional and ensure that any problems or issues are carried out immediately."
• "They undertook all the viewings and provided prompt feedback."
• "Bramleys kept on top of things making sure all queries were answered promptly and the sale went through."
• "Bramleys’ service was amazing and efficient from start to finish."
• "I’ve had a few issues with things at home such as boiler/ burglar alarm/ leaks since moving here in 2018 and they’ve sorted everything out so quickly."

Cons:

• "Awful agents. After almost 4 months in lockdown they were unable and unwilling to do any virtual viewings or video calls from the property as they didn’t know how."
• "The house was dirty, untidy."
• "No personal touch as well as it being quite clear from other customer reviews that Bramley's choose their clients with prejudice."
• "I recently applied to rent a property with Bramley's and feel I was treated no better than s common criminal."
• "I have had the worst start to a relationship with Bramleys, my partner and I have just taken on a property, when we were looking at the property we had a couple of things which we asked to be done before we took on the house, of course the agent said that will not be a problem, since we have moved in, nothing we asked them to do a month ago has been done yet."
• "Would highly recommend not using them as they drag everything out, are not very responsive and they never seem to know what is going on with the sale."
• "We found Robert extremely rude and uninterested and he couldn’t answer any questions we had about the property or local area."

Sales Experience

Pros:

• "Excellent service 100%, Sammi got me a viewing same day house came online, got sale price agreed same day and listed the house sold all in one day."
• "Sammi is an excellent communicator, a consummate professional dedicated to her role, skillfully guiding you through the process keeping all parties concerned informed and happy - no easy task!"
• "Just sold my house through Bramleys, it was very difficult and drawn out due to the pandemic but the staff were always helpful and kept me informed though out."
• "Used Bramley’s to sell my late Mums house and have to say from the start to end the whole process was dealt with very professional."
• "Good honest advice from the valuation and throughout the whole process."
• "Bramleys provided a rapid, quality service to market and sell our unoccupied former rental property."
• "Very good professional service despite the Covid 19 pandemic, especially Bethany Smith who was delightfully pleasant and persistent at all times."

Cons:

• "I found them rude and very self assured that they thought they would decide what your property was marketed at."
• "Not an Estate Agent that I would use to sell a house."
• "Never ever use this estate agent!"
• "Would never use Bamleys or recommend for any property services. Johnathon from the commercial team is the reason I would never do business with Bramleys."
• "He seemed a bit miffed that we had researched the area and already had an idea of what price we thought it was worth."
• "Michelle McCarthy delt with our enquiry and to say we became exasperated by her incompetence and poor communication skills is an understatement."
• "Unprofessional attitude from Michelle."