Martin Thornton Estate Agents Reviews Summary

Customer Service

Pros:

• "Great communication throughout and a real sense of them having my back throughout."
• "The phone always gets answered, they turn up on time, no matter which member of staff answers a call they can always answer any queries."
• "We were dealing with Kyra, who was fantastic, we couldn’t ask for more."
• "Kyra made everything super easy for us whilst purchasing our new home from Martin Thornton."
• "Elisha negotiated a fair price with our buyers. A great after service too, they are willing to support you with any issues you have after your move."
• "Elisha is an extremely knowledgeable, friendly and enthusiastic sales negotiator."
• "Lydia Taylor at Martin Thornton's is an asset to the company. She has been professional but caring at the same time."
• "Elisha dealt with the purchase of my house and I also spoke to other members of the team at other points. Everyone was approachable and communicated excellently with me."

Cons:

• "Disappointed in this agency and its service. We arranged an appointment to view a property at Lindley park and when I met with the young man (Zac) he was very warm and polite, he made insinuating remarks about our home of origin."
• "We were forgotten about after being messed about for a second viewing, myself my partner and 2 family members were left waiting for 20 minutes outside the property we liked as they had forgotten they were showing us around."
• "The service was excellent, phone calls and emails answered promptly. Elisha was aware of all updates and would be able to offer advice when needed."
• "Me and my girlfriend went to veiw a property with Martin Thornton's estate agents today and Steve (the gentleman showing us around) was extremely rude and just seemed like he wanted to be anywhere else."

Efficiency in Property Sales

Pros:

• "They had a buyer lined up for my house within 7 days of it being on the market. From start to finish - faultless!"
• "Very friendly and they offer sound advice. Special thanks goes to Nicole who has been very supportive."
• "We sold the house within 6 weeks & Elisha negotiated a fair price with our buyers."
• "A very friendly and approachable team. Martin came to do the valuation on our late mum's house, promptly and professionally."
• "Used Martin Thorntons to sell my late father's house. They kept on top of things throughout - with us and also the buyers."
• "The communication was great and everything was dealt with so smoothly, from booking a valuation, booking in for photos, getting viewings booked in (my house sold within 1 week) and all the rest until completion."
• "Lydia Taylor at Martin Thornton's is an asset to the company. She has helped us with a difficult sale of my in laws house."
• "The house was valued, photos taken and on Right Move within 48 hours. Feedback was given on every viewing without any prompting."

Cons:

• "My only gripe is that the house we ended up buying wasn’t advertised by Martin Thornton!"
• "The sale did fall through twice but she kept on trying to get us a decent price for the house."
• "We bought a house from Martin Thornton Estate Agents and I can say that I was really pleased with the service from Abigail and the office team. Although I dont want to move for another 10 years at least."
• "We were part of a complicated upwards chain which included a number of houses that were being handled by Martin Thornton."