"Professional and efficient service, I feel in safe hands."
"Always prompt in replying to my many queries."
Cons:
"Entered our property without reasonable notice, photographed personal belongings, refused to provide phone call recordings claiming I am a third party to my own phone call."
"If you're looking for a property to rent I wouldn't ever recommend Martin and Co. The Negotiators are great at finding you somewhere and doing the viewing and move in, but the property managers are very bad and just don't care."
"After Martin & Co. purchased Executive Lets earlier this year, there were a few initial teething problems, with computer change overs and staff reshuffles."
"I will be taking legal action. I wish I had never had these “professionals” work with my house!"
"The charges levied for this are £432 incl. VAT - punitive and unreasonable."
"This is the only letting agent I’ve had where the MD is never available to speak with over the phone or even by email."
"Every property I viewed Michael had no clue about the place and couldn't answer any questions."
Property Management
Pros:
"Michael Cowell was very helpful and answered all our questions without hesitation."
"Had no problems selling my property, Clare was great, sorted everything and kept me up to date and informed throughout the sale."
"The house was sold within a month and met all our requirements."
"Great service from Laney Thompson. Very thoughtful, responsive and always did her best to provide the best service for us."
"Daniel Tromans was our go-to for any problems. And he was extremely helpful throughout our entire tenancy."
"Really pleased with the service my wife and I received from Martin & Co."
"The communication has been great and they / she has endeavoured to ensure my property is perfect before I move in."
Cons:
"However it’s taken 7 months to sell my house which was disappointing."
"With this housing crisis it's easy to not care or research a property before trying to present it."
"They tried to present a property to me that was not suited for me even though they knew my requirements and wasted weeks of my time."
"Michael who does viewings and applications seems high or not interested in his job what so ever."
"I would rather get an STD than have to deal with Martin & Co again."
"Landlords need to stop using this company as im sure other people like me have to ignore any listing by martin and co as they are just a waste of time."
"Took over a month to get a response from Alana. Moved out in the end because of their incompetence."
Communication
Pros:
"I've been renting with Martin & Co for a couple of years. They've always been very friendly and really quick to respond to and resolve any maintenance issues we've had."
"Excellent communication skills to ensure all parties were well informed and up to date on developments."
"Emails and other enquiries were promptly responded to."
"Communication was great, we live outside the area (military) so it was great to know our house was in confident, experienced hands."
"Within 3 days they found us 3 vetted offers and we were able to choose the ideal tenant to rent our property."
"Michael has been one of the best letting negotiators we've come across."
"The re-marketing of the property was extremely efficient and gave us various options on tenant choice which was a great place to be in."
Cons:
"In these times more than ever we need honest estate agents which martin & co are not!!! Avoid at all costs!"
"Upon leaving the property earlier this year, Martin and co were very poor with communications, often leaving days for important information to be passed on."
"Recent changes at the Inland Revenue have led to Martin's & Co. proposing a raft of increased fees for landlords in order to sustain their profits."
"The TPOS case has dragged out over a year down to the constant lying and the refusal of us using evidence we have against you."
"Overall, very disappointing. The management is professional and prompt in dealing with emails, but the staff often fail to respond to requests and errors which then have to be dealt with by the management."
"They’ve said they have no obligation to get me my rent, and no obligation to get me my property back."
"Trusting them was the single worst decision of my life."