William H Brown Estate Agents Barnsley Reviews Summary

Mortgage and Property Acquisition Assistance

Pros:

• "Donna Haewood, she was warm and friendly on arrival and listened to our situation and then did her thing."
• "Liam helped us position our offer to give us the best possible chance of attaining our dream home."
• "Amazing service from start to finish. Karen helped us find our dream home and sold our house with the first viewing."
• "Danielle was charming, very professional and informative."
• "Jagoda Wolowska was really knowledgeable and proactive helping me to rent the house with my best friend."
• "Recently purchased a property with the support of Liam Taylor in sales and arranged my mortgage with the guidance of Marc Shaw."
• "The team work hard to organise refurbishment and re-letting of the property."
• "Buying a property through William H Brown was very easy and stress free."

Cons:

• "It took 6 months from having the bid accepted, to finally moving in."
• "Honestly the worst estate agents I have ever dealt with, particularly a lady called Karen who forever promises to call you back but never does."
• "Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less."
• "The rental side of the business is absolutely horrendous, especially Rebecca, the manager."
• "Because our story with whb is long and boring I will concentrate on a couple of points."
• "I’ve called up to view 4 properties with William H Brown, every time they’ve tried to get me to go meet their mortgage adviser for an hour to get a priority viewing."
• "Beyond terrible. What could've been a few short months turned into well over half a year of agony."
• "We would not recommend the agency to anyone. We approached the agency in the search of the proper agent to sell our house."

Customer Service and Support

Pros:

• "Really good experience throughout. Communication was great and staff were super friendly and helpful."
• "Lovely staff, great communication all throughout."
• "Amazing rental service! Called for advise on a rental property and spoke to Erica."
• "I would like to thank Erica and Liam for everything they have done for us."
• "The rental side of the business is absolutely horrendous, especially Rebecca, the manager."
• "Great experience from the Lettings team. Jagoda Wolowska was really knowledgeable and proactive."
• "Would always recommend William H Brown to anyone. Always there for any questions I have."
• "Fantastic experience dealing with William H Brown. My adviser Josh Marson was incredibly helpful and approachable throughout the process."

Cons:

• "William H Brown never got in touch with us again. We rang and they kept promising to call us back but never did."
• "An absolutely shocking experience, having being booked for a private viewing through Grace, I later get told by one of their incompetent employees that it is an open house."
• "I can’t say I would ever deal with William H Brown again. We did everything we could to make moving out easier for them."
• "Absolutely useless promised the world got nothing no contact no feedback called numerous times requesting updates never got callback."
• "Terrible experience buying an house through these.got offer accepted, 2 weeks later told us a higher offer had been made and wanted to know if we would better it."
• "Take your bond , send it to a company who doesn't release it back to you , then want nothing to do with it leaving you in total limbo."
• "Atrocious service from start to finish when trying to sell our house through them. They are incompetent, disorganised, dishonest and an absolute waste of time."
• "WORKED WELL. but there were areas for improvement. Seemed a bit lax at times but in general they communicated well and got the job done."