The Italian Kitchen Reviews Summary

Price

Pros:

• "Prices are also very reasonable."
• "The prices very reasonable."
• "Good quality for the price."
• "Incredible food and really reasonably priced in what feels like a more swanky spot than what you pay for."
• "The restaurant do offer fair prices for the quality of food and service provided."
• "Prices fairly reasonable my meal including 2 glasses of wine came to £40 once the tip was added."
• "Good prices and house vine is great value for the money."

Cons:

• "The place is a bit on the pricier side."
• "Food was okay but pricey."
• "The only reason that I haven't scored this 5 stars was due to the extortionate price of a Peroni to accompany the meal."
• "The pizzas were slightly expensive however (13-15£), but they were very tasty and quite big."
• "Prices are a bit higher than in other places but the service and food justify a bit of a premium without busting the bank."
• "I left still hungry with the distinct feeling that I have been ripped off."
• "The pizzas were slightly expensive however (13-15£)."

Service

Pros:

• "The staff were attentive and did not over-serve."
• "Staff were attentive, friendly, and 1st class service."
• "The service by the staff impeccable."
• "The staff is super friendly and the food is amazing."
• "Staff were very helpful and friendly."
• "Service was excellent, given that we were a table of eight."
• "Great service to match."

Cons:

• "The waiter didn't use a notepad and forgot one of the items from the order."
• "The service was sub-par and very forgetful."
• "The manager needs customer service training and need not argue with customers. Waiting staff are lovely."
• "Waited two hours for delivery."
• "Food was fab, but my starter was forgotten about, and when asked waiting staff about this they did not admit to their error and started to argue with our party."
• "No one asked during the course how it was and the staff were nowhere near to complain."
• "Then after we had paid we were approached by the manager and very rudely told we really had to leave now as he needed the table."

Food Quality

Pros:

• "Amazing Italian food in a very nice building."
• "Food was fantastic and full of flavour with a well put together menu."
• "Every bite of the food was delicious."
• "The pasta was very tasty."
• "The pasta is to die for."
• "All food was excellent, fresh, full of flavour, warm, and well presented."
• "The food was excellent."

Cons:

• "Portions on the set menu were a bit small, and the pizza was covered in a carpet of rocket which is just a lazy way to dress a pizza in my opinion."
• "The salad I got was drenched in dressing which was disappointing."
• "The spaghetti was very plain."
• "However, the pasta was a bit overcooked, which was a bit disappointing."
• "The king prawns were tasteless and came on soggy round bread."
• "But unfortunately the food wasn't nice! Unfortunately the pasta was not al dente… :( An absolutely no go i.m.o… Pizza wasn't very tasty at all."
• "The sauce was tasteless and very thin."

Ambiance

Pros:

• "The decor and overall atmosphere of The Italian Kitchen was top tier."
• "Warm and calming ambience with jazz music on the background that I can still remember the title played back then. I like the Rigatoni bolognese and tried the apple pie as well, very good."
• "The atmosphere was comfortable, it is a beautiful restaurant but one that makes you feel comfortable."
• "It has a nice cosy, family-friendly atmosphere."
• "This place makes you feel comfortable very first time I was in it nice decor and a relaxing place to go for a meal."
• "The atmosphere is inviting and enjoyable, with a good balance between noise levels, lighting and decor."
• "Lovely ethentic warm surroundings."

Cons:

• "Tables bit cramped so felt like we were sat with other people as we were arms length away."
• "I did not really like the fact that my table was kind of squished in to the entry way as it made people watching pretty much impossible without being super creepy."
• "Please we understand that staff have to ask (push) the drinks, but it was too many different staff and too often... it was a bit off putting."
• "The atmosphere is that of a Wetherspoons."
• "My only gripe is that we were seated between two massive tables and couldn't hear ourselves think."
• "The only reason I'm not giving 5 stars for atmosphere is that they are victims of their own success: it was a little noisy this particular day and time."
• "A little noisy because of the way they have designed the space."